Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

Troubleshooting iPods and iTunes

It may be kind of hard to believe, but it seems that a lot of people have iPods. And it seems to be true that a lot of people (even Windows people) use iTunes software to download and/or manage digital music. And, it also seems to be true that both these products are fairly simple and easy to use.

Tip of the day: Make sure you’re using the latest version of the product to resolve your iTroubles.
iTunes is pretty good at letting you know when there is a “newer version available”, and it (typically) prompts you to update. You should accept these prompts when you see them. If you haven’t.. and/or are having trouble making purchases at the iTunes Store, or connecting your iPod to your computer.. you can (and should) manually check for a newer version of the software.
To do so, open iTunes, and under the iTunes menu, click “Check for updates”.

iPods need to have their software updated as well, and you can solve most issues by following these steps:
Connect your iPod and then open iTunes and click on your player in the Source list (on the left), and click on the Summary tab, then click on the “Check for Updates” button. Then follow the instructions.

If you are fully updated with the latest software, and still are having troubles getting or playing music the next troubleshooting step is to reset your iPod.
1) Unplug your player from your computer.
2) For Click-Wheel iPods, slide the Hold switch to “Hold” and then to “Off”.
3) Press and hold both the Menu and Select buttons down for about 10 seconds, or until you see the Apple logo on the screen. (If you don’t see the logo after 15 seconds, stop, and repeat the steps above.)

This should do the trick. But if all this fails, and your player still won’t play, you can restore your iPod’s software. This should be done as a last resort, as it will “wipe” your stored songs/podcasts/etc. from your iPod’s memory, and you will have to copy your content back.
Connect your iPod and then open iTunes and click on your player in the Source list (on the left), and click on the Summary tab, then click on the “Restore” button. Then you may see up to four restore “options”– try using the “Use Newest Version” option first. If that doesn’t do the trick.. repeat the process and select the “Restore” version, and then update it when it is reinstalled.

These steps will resolve the majority of problems, and get your music playing again.

Today’s free link: I have recommended the top-rated encryption program TrueCrypt before, but I don’t believe I made it clear that versions are available for Mac users as well. To get it, click here, and scroll down a bit to see “Mac OS X” and use the drop-down arrow to select your version.. then click the “Download” button.

Copyright 2007-8 © Tech Paul. All rights reserved.jaanix post to jaanix

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June 2, 2008 Posted by | advice, Apple, computers, encrypting files, hardware, how to, software, tech, troubleshooting | , , , , , , , , , | 8 Comments