Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

Troubleshooting iPods and iTunes

It may be kind of hard to believe, but it seems that a lot of people have iPods. And it seems to be true that a lot of people (even Windows people) use iTunes software to download and/or manage digital music. And, it also seems to be true that both these products are fairly simple and easy to use.

Tip of the day: Make sure you’re using the latest version of the product to resolve your iTroubles.
iTunes is pretty good at letting you know when there is a “newer version available”, and it (typically) prompts you to update. You should accept these prompts when you see them. If you haven’t.. and/or are having trouble making purchases at the iTunes Store, or connecting your iPod to your computer.. you can (and should) manually check for a newer version of the software.
To do so, open iTunes, and under the iTunes menu, click “Check for updates”.

iPods need to have their software updated as well, and you can solve most issues by following these steps:
Connect your iPod and then open iTunes and click on your player in the Source list (on the left), and click on the Summary tab, then click on the “Check for Updates” button. Then follow the instructions.

If you are fully updated with the latest software, and still are having troubles getting or playing music the next troubleshooting step is to reset your iPod.
1) Unplug your player from your computer.
2) For Click-Wheel iPods, slide the Hold switch to “Hold” and then to “Off”.
3) Press and hold both the Menu and Select buttons down for about 10 seconds, or until you see the Apple logo on the screen. (If you don’t see the logo after 15 seconds, stop, and repeat the steps above.)

This should do the trick. But if all this fails, and your player still won’t play, you can restore your iPod’s software. This should be done as a last resort, as it will “wipe” your stored songs/podcasts/etc. from your iPod’s memory, and you will have to copy your content back.
Connect your iPod and then open iTunes and click on your player in the Source list (on the left), and click on the Summary tab, then click on the “Restore” button. Then you may see up to four restore “options”– try using the “Use Newest Version” option first. If that doesn’t do the trick.. repeat the process and select the “Restore” version, and then update it when it is reinstalled.

These steps will resolve the majority of problems, and get your music playing again.

Today’s free link: I have recommended the top-rated encryption program TrueCrypt before, but I don’t believe I made it clear that versions are available for Mac users as well. To get it, click here, and scroll down a bit to see “Mac OS X” and use the drop-down arrow to select your version.. then click the “Download” button.

Copyright 2007-8 © Tech Paul. All rights reserved.jaanix post to jaanix

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June 2, 2008 - Posted by | advice, Apple, computers, encrypting files, hardware, how to, software, tech, troubleshooting | , , , , , , , , ,

8 Comments »

  1. A common problem (at least among my online friends) which seems solvable somehow. The newest MP3 audiobook format won’t play on relatively new Macs. The drive sees them as blank discs. I have a g5 iMac and an Intel iMac – both with the latest Tiger OS and iTunes 7.5 – problem is the same for both. Is there a solution, or are Macs just incompatible with the new format?

    Like

    Comment by Cydrome | July 18, 2008 | Reply

  2. Cydrome–
    iPods are not my thing, and (gasp) if I listen to music on my PC, I listen to Pandora, or streaming audio from a local FM station, or .. as a soundtrack to FPS. And so I not sure of this answer.. but here’s how I understand it:
    audiobooks are essentially “enhanced podcasts”, and use the .m4b file extension.
    To properly play, you would use iTunes, GarageBand, or the free Apple download “Chapter Tool”, to convert to AAC/MPEG-4 (A), and rename the file to dot m4b. From what I gather, people do the rename step with a batch file.
    Believe it or not Wikipedia is quite helpful here, and discusses methods. http://en.wikipedia.org/wiki/Enhanced_podcast

    And you might find this forum thread interesting/helpful too, http://forums.macosxhints.com/archive/index.php/t-32833.html, though the original question isn’t exactly what you’re asking, read it through.

    Hope I at least pointed you to some help, and good luck.

    Let us know how it turns out, OK?

    Like

    Comment by techpaul | July 18, 2008 | Reply

  3. My Itunes icon like flashes, but won’t open. I’ve tried reinstalling it and it still won’t work. What do I do?

    Like

    Comment by Gabby | September 3, 2008 | Reply

  4. Gabby–
    You didn’t tell me what OS (XP? Vista? Mac?) nor what security programs you have, and so I cannot even begin to really troubleshoot. Uninstalling and re-Installing was a good thing to try.
    It may be Norton’s firewall is set to “block” iTunes because you did not answer “always allow”…
    It may be DEP in Vista…
    Possibly it’s malware…

    “Blinking” usually means it is waiting from some response from you– some dialogue box asking for an allow?/deny?/continue?

    I am reluctant to send people to forums, but you may get some ideas here, http://www.softwaretipsandtricks.com/forum/windows-xp/26026-itunes-wont-open.html, and I remind you that I am willing to assist, here, http://aplusca.com

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    Comment by techpaul | September 3, 2008 | Reply

  5. How can I sync iTunes to my iPod? I have lost of music on my iPod that iTunes does not recognize.

    This situation resulted from losing the hard drive and not having backed up iTunes timely. Any assistance is appreciated.

    Thank you in advance,
    George

    Like

    Comment by George | November 10, 2008 | Reply

  6. George–
    I believe on this one you will have to contact iTunes Support, as what’s at issue (I believe) is that doesn’t always export the DRM when its files are copied from one spot to the other.
    Technically, you are supposed to — once you purchase the song — be able to store that song in several places.. but it gets complicated. (See their FAQ’s, or Google “iTunes+DRM” to see what I mean.)
    However, the iTunes store keeps track of what you’ve purchased, and talking w/them should allow you to download fresh copies of the music you own to your new hard drive.

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    Comment by techpaul | November 10, 2008 | Reply

  7. I’M NOT GOOD WITH IPODS BUT ,MY FRIEND LOADED ALL THE SONGS I LIKE ONTO MY IPOD . HE SAID HE TOOK THEM FROM LIMEWIRE ,DRUG THEM TO ITUNES & THEN TO MY IPOD. MY COMPUTER CRASHED & THE HARD DRIVE WAS REPLACED. NOW HE SAYS HE CAN’T PUT ANYMORE SONGS ON MY IPOD BECAUSE IT SAYS A “LIBRARY ALREADY EXIST FOR THIS IPOD” , TO PUT NEW SONGS ,IT WOULD DELETE EXISTING SONGS ON IPOD & REPLACE WITH NEW SONGS . WHAT DOES THIS MEAN , HOW CAN I GET BACK TO ADDING NEW SONGS TO MY IPOD & KEEP MY SONGS I ALREADY HAVE ON THERE? THANKS FOR YOUR TIME!!!!

    Like

    Comment by steve | December 30, 2008 | Reply

    • Steve, I’m afraid you’re asking the wrong guy. I don’t use an iAnything if I can possibly avoid it (never have used an iPod, and iTunes is *crud* on a Windows machine. Why pay 3x..? for a logo?). Also, I am morally opposed to bootlegging songs from LimeWire or any other P2P app. If you purchased the music from iTunes, you can get assistance – even if it means re-downloading the songs – from the support folks at the iStore.

      You may simply be able to use the Import feature.. or you may just have to carry the unit in to the nearest Apple store and ask one of the volunteers at the “cafe”.
      There is a way.. I just don’t know it offhand.

      PS– Capital letters is SHOUTING, and considered very rude.
      PPS– you do know that “sharing” music as you describe is illegal, right?

      Like

      Comment by techpaul | December 30, 2008 | Reply


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