Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

Troubleshoot Runtime Error in Internet Explorer

Recent calls from clients has triggered in me a sense of deja-vu. There was an unusual number of people who were having their IE web browsing session crash, due to a “Runtime Error”.

When I looked at their machines, I kept being reminded of one of my earliest articles, Toolbar madness.

So, I would like to take a moment to reiterate: People, you neither want, nor need, 5 different “media players”, 4 accounting programs, 3 Peer-to-Peer apps.. and – most certainly not – a dozen “toolbars”!
(“Paul, why is my computer so much slower than it used to be?”)

I am not sure if it’s conditioning, simple human curiosity, or what, but people have a tendency to download and install every new thing they stumble across.. So they can “try it”, or “it looked kewl”…

In computing, less is more. You want lean. You want mean. And if you don’t use, remove it!
End rant.

Error message: Runtime Error!! Program: c:\Program Files\Internet Explorer\iexplorer.exe. This application has required the runtime to terminate in an unusual way.

Tip of the day: You can cure this malfunction by knowing that it is caused by a conflict with a (possibly corrupted) installed Add-on. In each and every of my caller’s instance, it was the Google Toolbar – so that’s the place to start your troubleshooting.
[Note: to be fair to the Google toolbar, the corruption probably occurred during an update, and was caused by these people having the Yahoo! toolbar installed also. One or the other, folks.]

The quick-and-dirty solution is to go into Add/Remove Programs and uninstall/re-install the Google toolbar, but the way to be sure – or, if you’re getting this error and don’t have the Google toolbar – is to disable add ons one at a time until the problem goes away.
add-ons.jpg

1) In IE, click on “Tools”, then select “Manage Add-ons”, and then “Enable or Disable Add-ons”, as shown above.

2) A list of installed Add-ons will appear. Start by looking for “Google Toolbar Helper”. Select it, and then click on the “Disable” button.

3) Close, and restart Internet Explorer, and surf normally for a while. If you no longer get crashes and error messages, you’ve found the culprit. An uninstall/re-install is now in order (if you want to keep the toolbar, that is).
If you continue to get crashes, repeat the Steps and disable one more Add-on.. until you find the right one by process of elimination.

Today’s free link: Create your own online newspaper at crayon.net (CReAte Your Own Newspaper). Get just the topics you want from the sources you want.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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January 2, 2009 - Posted by | advice, computers, how to, IE 7, PC, performance, software, troubleshooting, Windows | , , , , , , , , , , ,

6 Comments »

  1. Your blog template is not correctly displayed in the window of my browser! Please fix! I really liked the article, I will read this blog always! I am very interested in software))) +1

    Like

    Comment by Maxim Bail | January 3, 2009 | Reply

    • Sir, I have no control over how the CSS displays in your browser, though I am sorry to hear that you had troubles. To keep my site free from advertising, I have it on the free Word Press blogging site, and they control the templates.
      You did not say which browser you were using.. but I have found that – if your window is set to a large size (or “Full screen”) – it renders fairly well in all the common browsers..

      Like

      Comment by techpaul | January 3, 2009 | Reply

  2. Ok, Im on Mozilla firefox right now because my internet explorer is not working. I’ll click on the Internet explorer icon and then a box will pop up saying “runtime error” and then a few seconds later a box for yahoo toolbar will pop up. and it will try to give me im guessing a solution to my problem but to get to that solution i have to use internet explorer to do that. And i am not a huge an of mozilla firefox. but i have to use it right now. i need my internet explorer back! please help!

    Like

    Comment by Jessie Kellk | January 24, 2009 | Reply

    • If you can get IE to launch,
      https://techpaul.wordpress.com/2008/11/12/heavy-duty-ie-repair-road-warriors-gmail/

      If you can’t, go to Control Panel > Add/Remove Programs and uninstall the Yahoo! toolbar. See if that repairs your IE. If not, return to Add/Remove and click the “Windows Components” button, which will add IE (and Messenger) to the list of programs. Uninstall IE. Reboot.
      Now, go to the Microsoft website and download and install IE again.

      Like

      Comment by techpaul | January 24, 2009 | Reply

  3. thanks buddy,
    you really solved a great problem of our work place.
    great job. hats off to your post!
    thank you.

    Like

    Comment by Shahnawaz Khan | February 3, 2009 | Reply


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