Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

Troubleshooting Installing Programs On Win 7

How To Get Older Programs To Install In The New Windows 7

I have been using the various beta releases of Microsoft’s new OS since it was released to the public in January and I have reported it to be a remarkably smooth performer (to see all my Win 7 articles, click Windows 7 articles).

Currently I am putting Win7 x64 (64-bit) through its paces as I believe it will be Win7 that ushers us all into the age of 64-bit computing. And I wrote about my near-flawless transition (see, A Tech’s First Impression of Windows 7 64-bit).

Yesterday, my undreamed of smooth ride came up against the cold hard potholes of reality when I tried to install a Logitec QuickCam webcam. No matter what, I could not get my QC Express to function properly on Win7 x64. So i plugged in a different webcam. (btw, I had no such trouble on the 32-bit.)
Now, this is in no way a critique! Windows 7 is still a beta, and won’t be released to the manufacturer’s and public for weeks and weeks yet.

But it the experience did inspire me to tell you, Dear Reader, the steps you can take to get programs installed on Win 7, should they prove resistant and/or fail altogether.

1) The first thing to do is, you will need access to the setup.exe, so for downloads you want to Save — and not “Run” — the download.
(note: this is a good habit to get in. Download any executable and then scan it for viruses before telling it to run!)

2) Double-click the setup (aka “install”) and let it run. Usually it will install just fine. But if it doesn’t, don’t panic. Close out any windows and prepare to try again fresh.

3) Right-click on the installer, and select “Troubleshoot compatibility”.

Windows 7 will analyze why the install failed, and a window will open with a click-able option for trying again with new settings.
Just click that and the installer will go again — and usually this will do the trick!
(Often an install will fail simply because Windows 7 isn’t on the installer’s whitelist of approved OSes. How could it be? Win 7 wasn’t written yet!)

4) Should that second try fail – as in the case of my Logitec software/drivers – you can try again, this time being a little ‘commanding’. Again, right-click on the setup.exe but this time select “Properties”.

A new window will open. Click on the “Compatibility” tab, and place a check in the checkbox for “Run this program in compatibility mode”, and use the drop-down arrow to select which OS to trick the installer into thinking it’s working with. Make sure “Run as administrator” is checked.
(Programs of a rather recent vintage should accept Vista, and for older programs you might wish to try “Windows XP”.)

Now close the Properties window and double-click on the setup.exe and launch the install again. (As they say, third time’s the charm.)

Now the program should be installed and functioning properly. If not, you may have to do what I did and just try something else — in my case a LifeCam VX-1000.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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June 8, 2009 - Posted by | advice, Compatibility Mode, computers, file system, how to, Microsoft, PC, performance, software, tech, troubleshooting, Windows 7 | , , , , , , , , , , , ,


  1. good read Paul. i’ve had a few programs that have bucked win7x64. One of my favorites – Axcrypt which is a file encryptor wouldn’t work. there have been several others but nothing that i couldn’t replace.


    Comment by g | June 8, 2009 | Reply

    • G,
      Thank you. Some of it (such incompatibilities) can be blamed on the security built into Win 7, and some on the authors of the code.. but this is only a beta. The amount that is working seamlessly (already!) has me flabbergasted/amazed.

      That new right-click feature is a winner.


      Comment by techpaul | June 8, 2009 | Reply

  2. I’ve read on many blogs that the install process of win 7 would have been faster, but I didn’t really noticed any improvement on it; especially if compared to vista. It takes 35minutes on fast machines and 1hour in slow ones.


    Comment by Windows 7 | June 9, 2009 | Reply

  3. TechPaul,

    Great article! I haven’t bit the bullet on Windows 7 RC yet, but have been following your articles. These articles are a big help to us; especially when we are planning to transition to the new OS when final.

    Thank you,



    Comment by Ramblinrick | June 9, 2009 | Reply

    • Ramblinrick,
      Thank you for the kind words.

      There are good reasons not to fool around with beta software releases too much, and as a rule I leave them alone. I generally avoid the first release, too. (As a ‘seasoned computer guy’, I’m sure you’ve heard of the Wait-Until-The-Service-Pack rule.) But as you know, Windows 7 is not not all-new-from-the-ground-up.

      I am waiting for an official statement on pricing before I write my “the best way to transition” article. I really very much prefer clean installs over upgrades, so I am hoping Microsoft breaks from its previous pricing strategy.


      Comment by techpaul | June 9, 2009 | Reply

  4. wow, I did not notice that. IT WILL be helpful in the future if and when I use Win7. I will until it starts shutting down every 2 hours next year.


    Comment by Kloplop321 | June 9, 2009 | Reply

    • Kloplop321,
      Yes I agree. And I’ve found it to be remarkable effective.


      Comment by techpaul | June 9, 2009 | Reply

  5. […] Troubleshooting Installing Programs On Win 7 – Tech-for Everyone […]


    Pingback by Geek Squeaks’ of the Week (#14) « What’s On My PC | June 10, 2009 | Reply

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