Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

People Make The Difference

Just before this holiday weekend, I wrote a piece titled, I Answer A Common Question and it did rather well – for a pre-holiday Friday. In it I answered one of my most frequently asked questions: “which anti-spyware do you use, Paul?

Well folks, humor me and let me come at this another way – and let me ask you this:

What would you think of a software company that:balance-scale
1) Responded promptly and courteously to your enquiries, and 2) followed up that enquiry with one of their own – “did that get answered to your satisfaction?”

Would you consider that a “plus” or a “minus”?
It’s a “plus” in my book.

What would you think of a software company that also:
3) Strives to be highly regarded and respected in its area {and. in fact, is} and, 4) Is always working at constantly improving their product, issuing no-cost updates several times a month, or more?

Would you consider that a “plus” or a “minus”?
It’s a “plus” in my book.

What would you think of a software company that also:
5) Placed your computer’ security ahead of anything else and, 6) by doing so is making the Internet a safer place?

Would you consider that a “plus” or a “minus”?
It’s a “plus” in my book.

What would you think of a software company that also:
7) Is generous {Generous, as in “I’m encouraged to offer reduced license fees or to donate licenses to schools, churches, and non-profit organizations to make sure they are protected. In the past year alone we’ve donated thousands of licenses to those in need. For example, we work closely with the Red Cross regarding spyware protection and assist with fundraising, and we recently provided licenses and lent technical support to a reseller partner for an African goodwill mission to fix computers in schools and hospitals.”} and, 8) offered a “same strength” version of their product completely free?

Would you consider that a “plus” or a “minus”?
It’s a “plus” in my book.

[update: see also, SUPERAntiSpyware Announces Educational License Special
“SUPERAntiSpyware.com helps schools during difficult  economic times with FREE lifetime updates on educational licenses in addition to discounted student versions.”]

So, just before the holiday weekend, I wrote a piece titled, I Answer A Common Question and in it I answered one of my main FAQ’s: “which anti-spyware do you use, Paul?” (see? I did remember the topic.)

Short version: I would use a product from a company which has the “plusses” just like the plusses mentioned above, wouldn’t you? In fact, I do.

So why not click on the blue text (above) and read which one I’m referring to. (Because, I saw the numbers; and I think you may have missed it.)

Bonus Hint: read carefully – and be rewarded.

Copyright 2007-9 © Tech Paul. All rights reserved.jaanix post to jaanix

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September 8, 2009 - Posted by | advice, computers, Internet, security | , , , , , , ,

2 Comments »

  1. TechPaul,

    Seems like I might have heard of this concept – writing about whether a company’s correspondence habits reflect the performance of their products.

    Bill

    Like

    Comment by Bill Mullins | September 8, 2009 | Reply

  2. Mr. Mullins,
    When writing this piece, I wanted to ‘start small’ and ‘build up’.. as I am old-school enough to consider Customer Relations (prompt, courteous, etc.) as sort of a “given” — but it seems (to me) that more and more businesses seem to have forgotten how.

    I merely tried – in my fumbling way – to convey to my readers my belief that there are good people standing behind SUPERAntiSpyware, and that I believe that that still counts for something.

    Like

    Comment by techpaul | September 8, 2009 | Reply


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