Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

Troubleshooting Web Mail: JavaScript "Not Installed".

JavaScript Makes The Web Go ‘Round

I received a call for help with an e-mail problem. My client was getting errors when trying to access their webmail (online e-mail, such as Hotmail, Gmail, and Yahoo! Mail). Which had them quite upset, naturally, but was really no problem at all, and was quite easily fixed with a few clicks of the mouse.

My caller’s errors all referred to JavaScript – which is (short version) a programming language used extensively on the Internet; mostly to make Web pages dynamic and interactive with the viewer. Many websites rely on JavaScript to function, and Gmail and Hotmail do too.

My caller’s computer was suddenly saying that JavaScript was “not installed”, but in reality, all that had happened was it had been somehow inadvertently “disabled” (aka “turned off”), and needed to be switched on again.

Tip of the day: To fix this type of error, enable (or, re-enable) JavaScript in your Web browser.
1) Open Internet Explorer and in the upper right find the gray gear icon “Tools” menu. Click it, and then click on “Internet Options“

2) Now a new window will open. Click on the “Security” tab (top), as shown below.
IESec_Opts

3) Click the “Custom level…” button.

4) Use the slider to scroll down the list of options until you come to “Active scripting“, as shown below.
IESec_Opts_Scrpt

5) Click on the “Enable” (or “Prompt“, if you want to be able to choose when to allow JavaScript, and have the ability to deny it) ‘radio’ button, and then click on OK, twice.

6) Close Internet Explorer and then re-launch (aka “Open”) it again.

Now JavaScript (should be) is enabled and functioning and you can surf the Web and access Webmail as you had before. Problem solved!

[note: if you found that JavaScript was already enabled, please see Internet Explorer Runtime Error!!*. I have several other how to’s on repairing your browser as well, should you need further guidance. Enter “error”, or “repair” in my Search box.]

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Copyright 2007-2010 © Tech Paul. All Rights Reserved. jaanix post to jaanix.

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May 18, 2010 Posted by | advice, computers, e-mail, how to, IE 7, ie 8, software, troubleshooting | , , , , , , , , , , , , , , , | 4 Comments