Hate for Yahoo!, Big Data, and Wearable Tech
Howdy folks. I hope your week is going smooth. Here’s a couple of good reads for you.
“The technology you’ve come to expect in computers and smartphones will increasingly be found in devices worn on your wrist or on your head. Or on your back or even on your feet.
The market for wearable technology — such as Google Glass, the Samsung Galaxy Gear smartwatch or FitBit, a wearable fitness device — is poised to explode over the next few years..” Read more..
[ I don’t think the headline was intended to be literal. Or… ouch! ]
“… But if you have this mindset, you are missing out on the opportunity around big data. This is to leverage established and emerging big data technology to understand your customers in a way never before possible — so you can engage with them in a relevant, timely, personalized manner. In doing so, you will be able to delight your customers with the products and services they want, when and where they want them.” Read more..
“Thousands upon thousands of furious Yahoo Mail users are telling the company its new redesign is a failure and want Yahoo to revert the changes — while new reports of serious technical issues mount. UPDATED to reflect Yahoo’s statement.” Read more..
“Many of us barrel through our days without so much as a moment to stop and relax. And during this 24-hour rat race, many of us rarely stop to think about how to make ourselves feel good, let alone how to make others feel good.” Read more..
* * *
Uh.. guys? Here’s how you “delight customers” (and it ain’t memorize my shopping patterns/preferences):
- Answer the phone. (With an English-speaking human, NOT a damn “phone tree”.)
- Have enough staff (so that I don’t have to stand in line waiting for service, or hunt for a clerk to tell me which aisle my item is on.) In fact, have more staff than you think you need. Downsizing and offshoring are failures (as is most short-term thinking).
- Have staff that knows The Customer Is Always Right.
- Rinse. Lather. Repeat.
Getting in the ‘spirit’
Today’s quote: “Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it.” ~ Bruce Lee
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