Advanced Troubleshooting – Checking For Bad RAM

Some computer problems (aka “issues”) are fairly obvious.

For example, if you knock your laptop off the table, it hits the floor hard, and now the screen is black, and there are several large cracks zig-zagging in the glass.. and maybe some small shards of glass have fallen out..
Well, I don’t think you would need to hire me to tell you you need to replace either the laptop’s LCD screen, or the whole laptop.

Other computer problems require a bit more brainwork.

Such as the ones where something suddenly stops working, and a very un–helpul “error message” appears. You know the ones. Maybe SuperNerd from planet Zorkboo understands Stop error “0x0000000A” IRQ NOT LESS THAN OR EQUAL TO, but… you’re thinking, “in English, please?”
For those, you can start by using your favorite search engine, and search for the exact error message you saw (if it stayed in view long enough to copy down verbatim). Or you may need to hire a SuperNerd from planet Zorkboo (shameless plug: such as myself. See Aplus Computer Aid).

Yet other computer problems are so vague, or.. seemingly random, that even SuperNerd isn’t quite sure where to start troubleshooting (I call these issues “gremlins”.. as in “maybe your computer is haunted by invisible imps”).

An example of this might be a PC that simply randomly reboots itself for no apparent rhyme or reason, on no particular schedule. This could be due to a failing power supply, malware, corrupted system files, overheating, hardware failure, software failure, or gremlins. Where do you start?

Years of experience, special tools, system logs, and a formula of trial-and-error-process-of-elimination helps us computer techs zero in on the problem in a fairly time-efficient way. (Hopefully.) And today I am going to tell you about a free tool, built into Vista and Windows 7, that tests for one of those “hardware failures” that leads to gremlin type symptoms — a RAM memory module going faulty — named the Memory Diagnostic Tool.

“The Windows Memory Diagnostic tests the Random Access Memory (RAM) on your computer for errors. The diagnostic includes a comprehensive set of memory tests. If you are experiencing problems while running Windows, you can use the diagnostic to determine whether the problems are caused by failing hardware, such as RAM or the memory system of your motherboard.”

To test the integrity of your comupter’s RAM:

1) Click on the Start button

2) Type memory into the search pane. Now, above in the results window, the top result will be Memory Diagnostic Tool. Click on that.

3) A new window will open, offering you two choices. Since the diagnostic tool needs to run before Windows starts up – you have to reboot (restart) your machine. The question is – do you want to do it now, or later? Odds are you want the first option — NOW. Save and exit any work you have open.

4) Click Restart now and check for problems. Your machine will reboot, and a basic startup screen will show the tool’s progress and results. This should take several minutes, as many different low-level test are being run.

When the scanning tests finish, you should know if your RAM memory modules fail miserably (and need to be replaced) or if you can eliminate RAM as your “gremlin”, and move to the next item on your troubleshooting checklist.. such as the power supply. Hopefully your RAM will pass, but if it doesn’t, the good news is, RAM is not too expensive, nor difficult, to replace. (For a tutorial on laptop RAM, click here.)

Good luck and happy computing.

Oh, yes. Did I mention? Sometimes it’s simply best to hand the headache off to a Pro.

Copyright 2007-2011 © “Tech Paul” (Paul Eckstrom). All Rights Reserved.

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Google, Spell Check, puzzle games*

I suppose I’m not alone in this, but I am a stat-watcher. It is a way for me to learn about you — the reader: about what topics you’re interested in and which ones you don’t bother to investigate (“you” in the broad sense). I love to get into all the statistical details, and sincerely believe that a fella cannot be presented with too many informational statistics — and I always want more.

I am fascinated by “keywords” that catch your eye: a great ‘for instance’ is that this blog is for the most part a ‘how to’ and is almost always posted in that “category”, and yet only one “view”, so far, has been linked from there. (What is that telling me???)
It surprises me sometimes that my “catchiest” titles have the lowest number of views, and that I would get a lot more Google Search “hits” if I simply titled a post “System Restore”…as an example. (Now I don’t want you to think I’m ‘hit-desperate’, and would start resorting to such tricks. I’m not. Honest. But it does make one think...)

I am fascinated by which of my “Today’s free links” get used and which one’s don’t so much. It says nothing about which one is more useful than another, but it does tell me some things. For instance, apparently my readers already have anti-spyware tools or just aren’t concerned about malware, yet a large number just as apparently delete files they’d like to get back. Curious. At least to me it is.

But the most interesting statistic is the Search Engine Links, which shows not only how many people found my article via a search on Google (Yes. I know. There are more engines than just Google.) but what words they used in their searches. These “search terms” have been the source of ideas for posts I’ve written, and will continue to be so. There is one inescapable factoid that becomes quickly obvious when reading these search terms, and that is: I am not as poor of a speller as I thought I was…by comparison. Of the many people who googled ‘system restore’, not one spelled it correctly. The folks at that outfit are doing a terrific job of not only deciphering our gibberish, but doing it in micro-seconds, and I for one am grateful for it. They sent me one spelled “sistim restro”…amazing!

Tip of the day: If you are like me and need a helping hand spelling a word every now and then you probably (like me) hailed the “built-in Spell Check utility” as the greatest thing since sliced bread. And you’ve probably learned over time (like me) that they miss far more than they catch, and cannot see the difference between they’re, there, and their, and generally aren’t much help at all. You simply won’t be doing yourself any favors if you rely on spell-check, and I don’t care whose it is.

Instead, bookmark an online dictionary like Merriam-Webster and enter your word into their search box. Unlike a real dictionary, you don’t have to know how to spell the word to find out how to spell it. Enter “sistim” and the top choice of spellings/words is “system”. It gives definitions, so you can make sure it is the word you’re thinking of. And it has a thesaurus so you can find words with the same or similar meanings. Online dictionaries are great resources, and I hope you will find them as useful and handy as I have. I couldn’t write this post without one…

Let’s just have some fun with Today’s free link: Thinks.com offers free puzzles of all sorts (crosswords, sudoku, jigsaw, etc.) and games like checkers and chess. Fit for the whole family.

*Original posting: 6/24/07

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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People google the durndest things

I suppose I’m not alone in this, but I am a stat-watcher. It is a way for me to learn about you — the reader: about what topics you’re interested in and which ones you don’t bother to investigate (“you” in the broad sense). I love to get into all the statistical details, and sincerely believe that a fella cannot be presented with too many informational statistics — and I always want more. I hope Word Press brings back the Feed Stats, and does it soon.

I am fascinated by “keywords” that catch your eye: a great ‘for instance’ is that this blog is for the most part a ‘how to’ and is almost always posted in that “category”, and yet only one “view”, so far, has been linked from there. (What is that telling me???) It surprises me sometimes that my “catchiest” titles have the lowest number of views, and that I would get a lot more Google Search “hits” if I simply titled a post “System Restore”…as an example. [Now I don’t want you to think I’m ‘hit-desperate’, and would start resorting to such tricks. I’m not. Honest. But it does make one think…)

I am fascinated by which of my “Today’s free links” get used and which one’s don’t so much. It says nothing about which one is more useful than another, but it does tell me some things. For instance, apparently my readers already have anti-spyware tools or just aren’t concerned about malware, yet a large number just as apparently delete files they’ld like to get back. Curious. At least to me it is.

But the most interesting statistic is the Search Engine Links, which shows not only how many people found my article via a search on Google (Yes. I know. There are more engines than just Google.) but what words they used in their searches. These “search terms” have been the source of ideas for posts I’ve written, and will continue to be so. There is one inescapable factoid that becomes quickly obvious when reading these search terms, and that is: I am not as poor of a speller as I thought I was…by comparison. Of the many people who googled ‘system restore’, not one spelled it correctly. The folks at that outfit are doing a terrific job of not only deciphering our gibberish, but doing it in micro-seconds, and I for one am grateful for it. They sent me one spelled “sistim restro”…amazing!

Tip of the day: If you are like me and need a helping hand spelling a word every now and then you probably (like me) hailed the “built-in Spell Check utility” as the greatest thing since sliced bread. And you’ve probably learned over time (like me) that they miss far more than they catch, and cannot see the difference between they’re, there, and their, and generally aren’t much help at all. The one here on WordPress is terrible. You simply won’t be doing yourself any favors if you rely on spell-check, and I don’t care whose it is.

Instead, bookmark an online dictionary like Merriam-Webster and enter your word into their search box. Unlike a real dictionary, you don’t have to know how to spell the word to find out how to spell it. Enter “sistim” and the top choice of spellings/words is “system”. It gives definitions, so you can make sure it is the word you’re thinking of. And it has a thesaurus so you can find words with the same or similar meanings. Online dictionaries are great resources, and I hope you will find them as useful and handy as I have. I couldn’t write this post without one…

Let’s just have some fun with Today’s free link: Thinks.com offers free puzzles of all sorts (crosswords, soduku, jigsaw, etc.) and games like checkers and chess. Fit for the whole family.

Copyright © 2007 Tech Paul. All rights reserved.

 

 

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