missing « Tech – for Everyone

Internet Explorer Favorites Are Missing

Bookmarks (called “Favorites” in Internet Explorer) make returning to our favorite Websites an easy task, and I — for one — rely on mine. The other day I got a call from someone whose Favorites had disappeared. Quite naturally, I think, they wanted to get them back, and came to me for aid.

An important thing to understand is that Favorites and Bookmarks are shortcuts.. just like the icons on your Desktop are shortcuts to programs (.exe’s) located in your c:\Program Files folder. Your “Favorites” are simply a list of shortcuts to URL’s, and when you click on the gold star Favorites icon, this list is displayed. You can (and should) “export” this list to other browsers, a comma-separated-values (.csv) file, or a HTML file.. And you can add and delete items from this list as your heart desires.
[note: Firefox answer is here: Restore Bookmarks in Firefox– quick tip]

Tip of the day: IE is a integral component to Windows, and Windows stores your custom configurations in your User Account– your Desktop icons, Theme, Settings, etc.. Windows allows for multiple users, and each person who uses the machine should have their own user account– it also has some built-in accounts, like Administrator, and Guest (or “Public”).

If your Favorites list is empty, and not displaying any shortcuts, the first thing you should check is that you’re logged into your User Account. Click the Start button, and then choose “Log off” (or “Switch User”, depending) and verify that you are indeed logged into your user profile (and not Guest or Admin..).

If this is not the issue, navigate to the folder that contains the shortcuts list– this is called “Favorites”, and it’s located in your User folder. In XP, your User folder is in the Documents and Setting folder, so your path is C:\Documents and Settings\username*\Favorites.
In Vista and Windows 7, it’s C:\Users\username\Favorites.

Open the Favorites folder and see if your bookmarks are there. If they’re not, well, something’s happened to them somehow, and this might very well be a cause for concern (has a hacker been playing on your machine?) or it might be just ‘one of those things..’ we Windows users sometimes experience.
To restore the shortcuts, you can “import” a .csv, or .html ‘export’ you made earlier (hint, hint).. or copy the contents from a backup copy of your Favorites folder (which, because you follow my advice, you have on CD/DVD and/or another drive).

Or, you have never exported and haven’t backed up your files and folders.. (ahem), well, here is where you can try System Restore to revert your computer to an earlier date. System Restore does not restore deleted files, but it does store User Account information, and so you may have luck this way.
My article on using System Restore is here.

Today’s free download: PowerISO is a powerful CD/DVD image file processing tool, which allows you to open, extract, create, edit, burn, compress, encrypt, split and convert ISO files, and mount these files with internal virtual drive. It can process almost all CD-ROM image files including ISO and BIN.

Today’s quote: “People are about as happy as they make up their minds to be.” ~ Abraham Lincoln

Let’s review: If your “favorites” list is important to you, back it up. “Export” it to a file. Like, now. (Maybe.. email the file to yourself, too.) The How To steps are here.

Note: You may have noticed from the dates on the screenshot that this article was first published back in 2008. Back then, I used to urge people to “make a backup” at least once a month. Years ago, I gave up .. “wasting my breath”. But, since it is NCSAM, I’ll say it one more time (though the evidence is in and it’s conclusive: not one person will get smart, and follow through. Oh, well. Your loss, tears, and heartache.)

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All we really have, in the end, are our stories.
Make yours great ones. Ones to be proud of.

October 27, 2012 Posted by techpaul | advice, browsers, computers, how to, IE 7, ie 8, IE 9, Internet | favorites, how to, Internet Explorer, missing, restore | Leave a comment

Fix Missing Volume Control*

Tech Paul’s Fix for When Clock, Volume, Battery Power or Network Icons are Missing and/or Grayed Out in Windows Vista

Sometimes, unexpected (and unwanted) changes can happen to our computers that we professional repair technicians call ‘glitches’. You install some new program, and some other program you have stops working, for example. Or you uninstall a CD burning program, and find your DVD-RW is now missing. The wonderful world of PC’s! (See, Restore A Missing CD Drive*)

As a tech, solving ‘glitches’ is my game (it’s what I do), and over the years I have seen a few. One such ‘glitch’ I used to see occasionally in XP, and fairly routinely in Vista, is the “missing volume control” (or “network connection”) icon, which is a handy way to control your sound level.

Today, I will tell you the fix that not only restores the missing icon, but keeps it there.

Better still — I won’t have you mucking around in the Registry.

Simple ones first

Fix It #1) Press Ctrl+D to bookmark this page and Reboot (restart).
Make sure this isn’t a “temp glitch”. 9 times out of 10 restarting your computer solves your ‘glitch’. If you have already tried that, keep reading.

Fix It #2) Normally you can re-enable the icons by right-clicking on the Taskbar, choosing Properties and going to the Notification Area tab — place checks in the checkboxes for the icons you want displayed.
If you already tried that, or the checkboxes are “grayed out”, keep reading.

Fix It #3) Restart explorer.exe

Open Task Manager (Ctrl+Shft+Esc)
Click the Processes tab
Find explorer.exe in the list and click on it (turn it blue), then click “End process” button
Restart it. Click File > New Task(Run…) then type in explorer.exe and hit Enter

Alternative: Open Control Panel > Taskbar and Start Menu — place checks in the checkboxes for the icons you want displayed.

Now Let’s Keep The Glitch Gone!

If this problem keeps recurring:

Open Control Panel >Sound
Double-click on your “Playback device” (aka “speaker”)
Click on the Advanced tab
Un-check “Allow applications to take exclusive control of this device”

Click “Apply” and then OK.

Okay. That’s it. Your missing icon should be back in its proper place in the Notification Area and should stay there.

Note: When I am called upon to fix this particular problem, I usually (like, 99% of the time) find that the person’s machine is not up-to-date with all the Windows Updates – usually a missing Service Pack. I do not know that there is a direct cause > effect there.. But.
Fact: you want Updates. Install them PLEASE. Pretty please with sugar on top? (See, What’s With All These Updates?!*)

Today’s free download: iMapMyRun (health and fitness app) makes running fun and easy, turning your smart phone into a social training partner while tracking your pace, distance, and route using GPS.With 2.5 million users, you’ll definitely be able to find your friend and connect and motivate via this app.
Apps available for Apple, Blackberry, and Android devices.

Today’s reading reco(s):

Today’s quotable quote: “Nothing splendid has ever been achieved except by those who dared believe that something inside of them was superior to circumstance.” ~ Bruce Barton

* Orig post: 4/22/11

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June 21, 2011 Posted by techpaul | advice, computers, how to, Microsoft, PC, software, tech, troubleshooting | battery, clock, fix, gone, grayed out, greyed out, how to, icon, icons, level, microsoft vista, missing, network, Notification Area, permanent, power, recurring, repair, restore, sound, Taskbar, techpaul, tips, vanished, Vista, volume, Windows | 2 Comments

Restore A Missing CD Drive*

“Reader writes and asks for help with The Case of the Missing Device…”

Sometimes Windows “Loses” The CD Player..

Q: “Paul I need your help. Yesterday I put a CD in my computer nothing happened. It has been working fine, and usually it will just start playing the first song. I put in a different disk and again nothing. I opened My computer and there was no icon for the DVD. Just icons for the Floppy A:, Local disk (C) and no CD player. It just vanished! I rebooted and that didn’t help. What happened? How do I get my CD player back?”

A: The exact steps required will depend on the cause of the issue, so the following answers are ‘generic’, and may not apply to your particular situation. Read through the list to find the appropriate one for you.

1) Windows XP (and older) have a reputation for “losing” optical drives (but I have seen it occur in Vista) after uninstalling disc burning software — such as Roxio or Nero. (Sometimes.. after installing; but usually it is an uninstall failing to work properly, which leaves incorrect values in your Registry. Sometimes, though less frequently, a Windows Update, or other software change can cause this as well.)

Sometimes Microsoft gets it right:
If this is you — you have uninstalled Roxio, say — the solution is to visit Microsoft Help & Support and click the “Fix It” button. (I have written about using the built in troubleshooter before, see Microsoft “One-click” Fixes) The appropriate Fix it page/button is found here. One click should do it!

———————————

2) If that doesn’t resolve the issue, you can next try restoring your system to a prior (working) state by using System Restore. Please read How To Use System Restore To Fix Windows for instructions.

3) If that doesn’t help, or isn’t appropriate..
Open your computer’s case and check to make sure the power wires, and the ribbon cable are firmly connected to the back of the drive and to the motherboard — they may have become loose or disconnected.

No? Then open your Device Manager. Right-click on “My Computer” and select “Properties”. In Vista, click on Device Manager in the left column; in XP, click on the “Hardware” tab, and then click the “Device Manager” button.

In Device Manager, find “Optical drives” on the list, and expand the category by clicking once on the “+” sign. You should now see the device and a yellow triangle – which is telling you there’s an error.

Right click on the device’s name, and click “Uninstall” from the menu which opens. Answer “Yes”, you want to do that. Then restart (aka “reboot”) your machine. Windows should “find” a “new” CD-ROM and install it for you, thus restoring functionality.

4) If these steps fail, there is something else going on (maybe malware) and I recommend you contact a knowledgeable repair tech.. such as myself (shameless plug).

Today’s free link: KidsEmail.org. Along with ZooBah, something to consider when your child wants their own e-mail address.

Today’s free download: GOM Player is a free multimedia player with popular video and audio codecs built-in. GOM Player supports file formats such as AVI, DAT, MPEG, DivX, XviD, WMV, ASF. Users don’t have to install codecs separately. GOM Player is capable of playing incomplete or damaged AVI files by skipping the damaged frames. It can also play locked or partially downloaded files.

* Orig post: 5/4/09

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June 14, 2011 Posted by techpaul | advice, computers, hardware, how to, Microsoft, PC, performance, tech, troubleshooting | advice, cd, cd-rom, computer, device, disc, disc drive, DVD, how to, manage, missing, optical drive, PC, repair, restore, techpaul, Windows | 4 Comments

Fixing Desktop Icons

This is a shortcut to one of my games.. it should have a picture (icon)

If you notice one day that some of your Desktop icons aren’t displaying correctly – you see a generic white rectangle instead of the graphic – you can easily “rebuild” the Windows icon cache and restore your shortcut icons to normal.

1) First, you need to “unhide” (aka “show”) your system files and folders (if they aren’t already. If so, skip to #2).

Click your Start button, and Control Panel
Double-click on Folder Options
Click on the View tab and scroll down just a bit
Click on the Show radio button
Click Apply, then OK

2) Next, Click your Start button, and Computer.

The repair restores it to this.

3) Browse to your C:\Users\*your user name*\AppData\Local folder.

{Double-click the Local disk (c:) icon, then the Users folder, then the folder that matches your User name, then the AppData folder, then the Local folder.}

4) Locate, then right-click on IconCache.db, and select Delete. If prompted, click Yes to confirm. (Yes. Delete it. It has been “corrupted”, in Geek parlance, and needs to go away.)

5) Reboot (aka “restart”) your computer.

Once your computer has started back up, the icon cache will automatically be rebuilt (may take a few moments) and your icons should now display correctly.

That’s it. You’re done. (Except, maybe, [say, if other people use your computer] you may want to go back to Step 1 and hide the system files and folders again.. to prevent any accidental disastrous deleting.. Your call.)

Your “feedback” is requested: (Thanks to all who have participated!)

(Voting is following my prediction…)

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April 25, 2011 Posted by techpaul | advice, computers, how to, Microsoft, PC, tech, troubleshooting, Vista, Windows, Windows 7, XP | advice, corrupt, desktop, how to, icon, icons, missing, repair, restore, shortcut, techpaul | 2 Comments

Fix Missing Volume, Battery, or Network Icons in Vista

Tech Paul’s Fix for When Clock, Volume, Battery Power or Network Icons are Missing and/or Grayed Out in Windows Vista

Sometimes, unexpected (and unwanted) changes can happen to our computers that we geeks call ‘glitches’. You install some new program, and some other program you have stops working, for example. Or you uninstall a CD burning program, and find your DVD-RW is now missing. The wonderful world of PC’s!

As a tech, solving ‘glitches’ is my game (it’s what I do), and over the years I have seen a few. One such ‘glitch’ I used to see occasionally in XP, and fairly routinely in Vista, is the “missing volume control” (or “network connection”) which is a handy way to control your sound level.
Today, I will tell you the fix that not only restores the missing icon, but keeps it there.
Better still — I won’t have you mucking around in the Registry.

Simple ones first

Fix It #1) Press Ctrl+D to bookmark this page and Reboot.
Make sure this isn’t a “temp glitch”. 9 times outer 10 restarting your computer solves your ‘glitch’. If you already tried that, keep reading.

Fix It #2) Normally you can re-enable the icons by right-clicking on the Taskbar, choosing Properties and going to the Notification Area tab — place checks in the checkboxes for the icons you want displayed.
If you already tried that, or the checkboxes are “grayed out”, keep reading.

Fix It #3) Restart explorer.exe

Open Task Manager (Ctrl+Shft+Esc)
Click the Processes tab
Find explorer.exe in the list and click on it (turn it blue), then click “End process” button
Restart it. Click File > New Task(Run…) then type in explorer.exe and hit Enter

Alternative: Open Control Panel > Taskbar and Start Menu– place checks in the checkboxes for the icons you want displayed.

Now Let’s Keep The Glitch Gone!

If this problem keeps recurring:

Open Control Panel >Sound
Double-click on your “Playback device” (aka “speaker”)
Click on the Advanced tab
Un-check “Allow applications to take exclusive control of this device”

Click “Apply” and then OK.

Okay. That’s it. Your missing icon should be back in its proper place in the Notification Area and should stay there.

Note: When I am called upon to fix this particular problem, I usually (like, 99% of the time) find that the person’s machine is not up-to-date with all the Windows Updates – usually a missing Service Pack. I do not know that there is a direct cause > effect there.. But.
Fact: you want Updates. Install them PLEASE. Pretty please with sugar on top?

>> Folks, don’t miss an article! To get Tech – for Everyone articles delivered to your e-mail Inbox, click here, or to subscribe in your RSS reader, click here. <<

April 21, 2011 Posted by techpaul | anti-spyware, computers, how to, Microsoft, PC, performance, Taskbar, tech, troubleshooting, Vista | battery, clock, fix, grayed out, greyed out, how to, icon, icons, level, microsoft vista, missing, network, Notification Area, permanent, power, recurring, repair, restore, sound, Taskbar, techpaul, tips, Vista, volume, Windows | 17 Comments

How To Restore A Missing Optical Drive*

Reader writes and asks for help with “The Case of the Missing Device”.

Sometimes Windows “Loses” The CD Player..

Q: “Paul I need your help. Yesterday I put a CD in my computer nothing happened. It has been working fine, and usually it will just start playing the first song. I put in a different disk and again nothing. I opened My computer and there was no icon for the DVD. Just icons for the Floppy A:, Local disk and no CD player. It just vanished! I rebooted and that didn’t help. What happened? How do I get my CD player back?”

A: The exact steps required will depend on the cause of the issue, so the following answers are ‘generic’, and may not apply to your particular situation. Read through the list to find the appropriate one for you.

1) Windows XP (and older) have a reputation for “losing” optical drives (but I have seen it occur in Vista) after uninstalling disc burning software — such as Roxio or Nero. (Sometimes.. after installing; but usually it is an uninstall failing to work properly, which leaves incorrect values in your Registry.
Sometimes, though less frequently, a Windows Update, or other software change can cause this as well.)

Sometimes Microsoft gets it right:
If this is you — you have uninstalled Roxio, say — the solution is to visit Microsoft Help & Support and click the “Fix It” button. (I have written about using the built in troubleshooter before, see Microsoft “One-click” Fixes) The appropriate Fix it page/button is found here. One click should do it!
Added bonus: the Fixit Center also repairs other common ‘glitches’, to see those, click here.

[note: MS Fixit Center requires .NET Framework 2.0 to work. If your PC is up-to-date with Windows Updates, you should already have it (.NET is up to 4.0 now). If not, click Start > Windows Updates > Custom Install. Let it scan. Look under “Optional, Software” and check all .NET Frameworks.]