Restore A Missing CD Drive*

“Reader writes and asks for help with The Case of the Missing Device…”

Sometimes Windows “Loses” The CD Player..

Q: “Paul I need your help. Yesterday I put a CD in my computer nothing happened. It has been working fine, and usually it will just start playing the first song. I put in a different disk and again nothing. I opened My computer and there was no icon for the DVD. Just icons for the Floppy A:, Local disk (C) and no CD player. It just vanished! I rebooted and that didn’t help. What happened? How do I get my CD player back?”

A: The exact steps required will depend on the cause of the issue, so the following answers are ‘generic’, and may not apply to your particular situation. Read through the list to find the appropriate one for you.

1) Windows XP (and older) have a reputation for “losing” optical drives (but I have seen it occur in Vista) after uninstalling disc burning software — such as Roxio or Nero. (Sometimes.. after installing; but usually it is an uninstall failing to work properly, which leaves incorrect values in your Registry. Sometimes, though less frequently, a Windows Update, or other software change can cause this as well.)

Sometimes Microsoft gets it right:
If this is you — you have uninstalled Roxio, say — the solution is to visit Microsoft Help & Support and click the “Fix It” button. (I have written about using the built in troubleshooter before, see Microsoft “One-click” Fixes) The appropriate Fix it page/button is found here. One click should do it!

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2) If that doesn’t resolve the issue, you can next try restoring your system to a prior (working) state by using System Restore. Please read How To Use System Restore To Fix Windows for instructions.

3) If that doesn’t help, or isn’t appropriate..
Open your computer’s case and check to make sure the power wires, and the ribbon cable are firmly connected to the back of the drive and to the motherboard — they may have become loose or disconnected.

No? Then open your Device Manager. Right-click on “My Computer” and select “Properties”. In Vista, click on Device Manager in the left column; in XP, click on the “Hardware” tab, and then click the “Device Manager” button.

In Device Manager, find “Optical drives” on the list, and expand the category by clicking once on the “+” sign. You should now see the device and a yellow triangle – which is telling you there’s an error.

Right click on the device’s name, and click “Uninstall” from the menu which opens. Answer “Yes”, you want to do that. Then restart (aka “reboot”) your machine. Windows should “find” a “new” CD-ROM and install it for you, thus restoring functionality.

4) If these steps fail, there is something else going on (maybe malware) and I recommend you contact a knowledgeable repair tech.. such as myself (shameless plug).

Today’s free link: KidsEmail.org. Along with ZooBah, something to consider when your child wants their own e-mail address.

Today’s free download: GOM Player is a free multimedia player with popular video and audio codecs built-in. GOM Player supports file formats such as AVI, DAT, MPEG, DivX, XviD, WMV, ASF. Users don’t have to install codecs separately. GOM Player is capable of playing incomplete or damaged AVI files by skipping the damaged frames. It can also play locked or partially downloaded files.

* Orig post: 5/4/09

Copyright 2007-2011 © “Tech Paul” (Paul Eckstrom). All Rights Reserved.

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Cure A Finicky CD/DVD Drive

Reader Asks Why Their Drive Sometimes Reads Discs, And Sometimes Doesn’t — And, Is There A Fix?

Q: “Paul, I have an older computer that has started to give me some trouble and I am wondering if it is time to start shopping for a new PC. I am hoping you can give me some advice.

Courtesy of Wikimedia.org

Lately it has started ignoring discs when I put them in my CD burner. It can play some and not others. I am not sure why. I have checked, and Windows says I have the right device driver. Is there something else I should check? I don’t really want to have to buy a new computer right now. Thx.”

A: Dear reader,
Though you say that your computer is “older”, I doubt that this issue will require you to dump your computer for a new one. Please read to the end.
(Folks, it is standard to – when you ask for help – provide basic information about your computer: make/model and operating system are good for starters.)

There are a few different reasons why an optical drive (CD/DVD) might fail to read (or write) a disc. Discs do ‘fade’ and go bad with age, and sometimes they come from the manufacturer with a defect. Sometimes, the drive won’t like certain formats.. or brand names (maybe preferring CD-R’s to +R’s, say), just to name a few. Usually using a different disc or brand of discs will resolve that, should it occur.

You also want to do as this reader did and open Device Manager and make sure your drive is functioning, and its driver is up-to-date. (My How To article on that is here.)

You may have a drive which is failing, and needs to be replaced. Doing so is neither very expensive, nor impossibly difficult, but you may want to hire a tech to do it for you.

However, I think in this case the most likely cause for the finicky behavior is simply that the lens has become a bit dirty and/or dusty, and needs a cleaning. Though you can buy items advertised as especially for such a job, the easiest way to clean your optical drive is to open the tray, and blow it out with a can of compressed air. (Now you know, folks, why geeks always have those cans.. dust is a real enemy of PC’s.)

[addenda: a reader added this good tip to try before replacing a drive.. or computer. “I find that, sometimes, it’s simply just that the connectors have worked a bit loose or oxidized over the years and all that is needed is to yank out the connectors and pushing them in again several times. Oh yeah, it may be a good idea to shutdown and switch off the mains before working inside your PC but without unplugging the cable from the wall outlet.”]

Copyright 2007-2010 © Tech Paul. All Rights Reserved. post to jaanix.

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Another Way To Install A Program On A Netbook

A Thumb Drive Can Be Used In Place Of An External Optical Drive

Light-weight and small size make netbooks very portable. But, to achieve their compact size, certain items are missing from netbooks — most notably perhaps, internal CD/DVD drives.

This “disc deficit” is usually overcome by the purchase of an external (USB cable-connected) optical drive.

Today I want to point out that should you not happen to have an external drive available, frequently you can substitute, and use a “thumb drive” (“memory stick”) instead.. such as using the following method to watch DVD movies — see, Tech Tip for Travelers – Make Your Movies More Portable!

Tip of the day: Use a thumb drive to install programs on to a netbook.
To install a program (you have a CD for) onto a netbook using a thumb drive, you will need two things; one, access to a computer that has a CD/DVD drive and; two, a thumb drive large enough to hold the contents of the Install disc. [note: CD’s are roughly 700 MB’s (.7 GB’s) and DVD’s are typically 4.7 GB’s]

1) Go to the PC with the optical drive and insert the thumb drive. Then insert the Install disc into the drive tray.
Cancel (stop) any setup/install process from starting, should it try to “autostart”.

2) If the AutoPlay window opens, select “Open folder to view files” (which should be the bottom choice).
If you have disabled AutoPlay: Click Start > Double-click Computer (My Computer in XP/older) > right-click on the optical drive (CD-ROM) and choose Explore.

3) Drag the entire contents (all the files) of the CD/DVD to the icon for “removable drive” that is the thumb drive. Take mental note of what the installer executable’s name is – typically, it is setup.exe.

4) Use “Safely remove” and remove the thumb drive, and then insert it into your netbook. If the AutoPlay window opens, select “Open folder to view files” (which should be the bottom choice), if you have disabled AutoPlay: Click Start > Double-click Computer (My Computer in XP/older) > right-click on the removable drive (your thumb drive) and choose Explore. Find and then double-click the setup.exe.

That will “launch” the set up process and install the program on to your netbook, just as if it had been run from a disc.

Bonus tip: When you’re all done, you can drag all those setup files to the Recycle bin.

Copyright 2007-2010 © Tech Paul. All rights reserved. post to jaanix

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My CD-ROM Is Gone. Help!

How To Get Windows To See Optical Drives Again

Q: Paul I need your help. Yesterday I put a CD in my computer nothing happened. It has been working fine, and usually it will just start playing the first song. I put in a different disk and again nothing. I opened My computer and there was no icon for the DVD. Just icons for the Floppy A:, Local disk and no CD player. It just vanished! I rebooted and that didn’t help. What happened? How do I get my CD player back?

A: The exact steps required will depend on the cause of the issue, so the following answers are ‘generic’, and may not apply to your particular situation.

1) In Windows XP and older have a reputation for “losing” optical drives (but I have seen it occur in Vista) after uninstalling disc burning software — such as Roxio or Nero. Sometimes.. after installing; but usually it is an uninstall failing to work properly, which leaves incorrect values in your Registry.
Sometimes, though less frequently, a Windows Update, or other software change can cause this as well.

Sometimes Microsoft gets it right:
If this is you — you have uninstalled Roxio, say — the solution is to visit Microsoft Help & Support and click the “Fix It” button. (I have written about using the built in troubleshooter before, see Microsoft “One-click” Fixes)

The appropriate Fix it page/button is found here. One click should do it!

———————————

2) If that doesn’t resolve the issue, you can next try restoring your system to a prior (working) state by using System Restore. Please read How To Use System Restore To Fix Windows for instructions.

3) If that doesn’t help, or isn’t appropriate..
Open your computer’s case and check to make sure the power wires, and the ribbon cable are firmly connected to the back of the drive and to the motherboard — they may have become loose or disconnected.

No? Then open your Device Manager. Right-click on “My Computer” and select “Properties”. In Vista, click on Device Manager in the left column; in XP, click on the “Hardware” tab, and then click the “Device Manager” button.

In Device Manager, find “Optical drives” on the list, and expand the category by clicking once on the “+” sign. You should now see the device and a yellow triangle – which is telling you there’s an error.

Right click on the device’s name, and click “Uninstall” from the menu which opens. Answer “Yes”, you want to do that. Then restart (aka “reboot”) your machine. Windows should “find” a “new” CD-ROM and install it for you, thus restoring functionality.

4) If these steps fail, there is something else going on (maybe malware) and I recommend you contact a knowledgeable repair tech.. such as myself (shameless plug).

Today’s free link: KidsEmail.org. Along with ZooBah, something to consider when your child wants their own e-mail address.

Today’s free download: GOM Player is a free multimedia player with popular video and audio codecs built-in. GOM Player supports file formats such as AVI, DAT, MPEG, DivX, XviD, WMV, ASF. Users don’t have to install codecs separately. GOM Player is capable of playing incomplete or damaged AVI files by skipping the damaged frames. It can also play locked or partially downloaded files.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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