Troubleshooting Thumbdrives*

Functional Flash Drive Doesn’t Work At The Office

A reader e-mailed me a question I believe will be of interest to other readers of this series. He wants to use a thumb drive to transfer files between his computer at his work and his home computer, but the work computer will not recognize the thumb drive. He wanted advice on how to fix this.

Q: My thumb drive works great at home, but when I took it into work to try and copy some files so I could work at home, I plug it in and the little window never opens so I cannot use it. What am I doing wrong?
A: There are several possible reasons for this, and here’s a few things to try:
* One may be that Windows is “recognizing” the device, but isn’t displaying the little “Found new hardware” balloon for some reason (such as a Service isn’t running). Open My Computer, Start >My Computer, (just “Computer” in Vista) and look for the drive there. If it’s there, great, just double-click it, but if it’s not…

* Try plugging the drive into a different USB port. It is possible that the one you tried has “gone bad”. (It helps if you use an open port on the machine, and not use a hub.) If that isn’t it…

* Ask your company’s IT department if USB volumes have been disabled. Many companies are turning off USB access to iPods/Media Players and thumb drives (storage devices) in an effort to prevent “data leakage”.. which is a fancy way of saying, preventing the employees from walking out the door with the Company Secrets. If this is indeed the case, you can ask that an exception be made in your case. If your request is granted, they will re-”enable” USB storage devices on your machine.
But if that isn’t it…

* It is possible that the drive letter your thumb drive is pre-disposed to being assigned (say, “E:” or “F:”), is being used by another device or “share” on the company network, and so it isn’t being seen as a volume (aka “drive”).. you’ll have a volume, but without a drive letter, Windows won’t “see” it and you can’t use it.
1) Right-click on My Computer and select “Manage” from the context menu.
2) click the “+” sign next to “Storage” to expand the tree, and then click on “Disk Management”.
You will now see all the volumes on your computer..

This screenshot  shows that I have two volumes/drives, and that they both have been assigned drive letters [(C:) and (D:)] — this means they’re “recognized” and fully functional. What we’re looking for in our thumb drive issue is a volume that does not have a letter.

3) If you see one (that will be the troublesome thumb drive), right-click on it and select “Change Drive Letter and Paths…” from the context menu. A small window will open.
4) click on the “Add” button, and another small window will open. Use the drop-down arrow next to “Assign the following drive letter” and choose one of the letters (those shown will be “available” letters on the company network). It really doesn’t matter which letter you choose. Then click “OK”, and “OK” again.

You should now be back in business, and you can use the thumb drive as you’re used to. Open My Computer again and you’ll see the thumb drive and double-clicking it will open it up.

* If these steps fail to allow Windows to see the USB thumb drive, submit a trouble ticket to your company’s IT department.

Today’s free download: Once upon a time, the visionaries of IT thought that the answer to creating a “paperless society”, and getting all the disparate machine types talking to each other, was the PDF (portable document format). The PDF was to be create-able by anyone and readable by anyone, but Adobe didn’t see much profit in that… If you find that you need to create a PDF, but don’t have Acrobat or Word 2007, you can do so by downloading PrimoPDF, which can convert over 300 formats into .pdf’s.

Orig post: 4/7/08

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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Portable Word/Reader Questions*

One of my more popular articles discussed using a thumb drive to run applications (to read it, click here), and my two previous articles discussed Microsoft Word (click on “MS Word” in the Tag Cloud), which led to two reader questions which I think are worth posting — in the Q’s and their A’s format.

Q: Is there a version of Word I can run on my U3 thumb drive?
A: There are tremendous advantages to running programs from a thumb drive (particularly when using someone-elses’ computer), and there are many programs already developed that are designed to do this, which are called “portable”.
The answer to this question is: no… and yes. Microsoft has not released a portable version of any of the programs in the Office suite, and I have not read of any plans to do so in the future. However, that doesn’t mean you cannot find warez and hacks out there. Loyal friends and true of this blog know that I would never advocate advocate the use of this kind of software; aside from the question of legality, the security risks are simply too great.

That is not to say you cannot run a word processor from your thumb drive. If you have loaded your thumb drive with the Portable Apps suite, (wildly popular, and previously recommended here) you already have the free Open Source suite of programs called Open Office which includes a “clone” of Word called Write. This works so much like Word that there’s practically a zero learning-curve.
Users of the U3 system of thumb drives need to download Open Office to add it to the installed programs. To do this manually, visit http://software.u3.com/, which will show you all of the U3 programs available– listed by category. But the easiest way is to plug in your thumb drive and launch the U3 “Launchpad” from the System Tray, and click on the “Add programs>>” link.

You might also want to consider using MS Works, which is Word compatible. For more on that, click here.

Q: Can I use portable Write to read Word documents?
A: The two main portable word processors (and there are others, if you’re the experimental sort) — Open Office’s Write, and the platform-independent AbiWord— allow you to open, and edit MS Word documents. They also allow you to save to HTML, PDF, and Word formats (this step is taken in the Save As menu) which allows you to send your documents to anyone.

Today’s free link(s): You needn’t put these word processors on a thumb drive to use them (and get to know and love them). Click the links in the paragraph above to get free word processing power for your regular computer as well.

* Original posting 10/19/07

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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Get a boost from your thumb drive

Thumb drives are amazing. They’re fast, they’re small, they make great keychain fobs, and they’re affordable. I have seen 8GB thumb drives for as little as $30, and 16GB’s for $50*.
That’s right– sixteen billion bytes. (The hard drive on my P-II [still running] is 4.3GB’s.)

Yes, thumb drives are all those things, and they’re practical too. By purchasing a U3 drive, or downloading the Portable Apps suite, you can easily convert your thumb drive to a “computer on a stick” and run your applications from it (as opposed to the host computer). This can be particularly useful when traveling, as you can carry your bookmarks, contacts, and documents with you.. and you won’t leave histories and ‘tracks’ that someone can read later.

In this article, https://techpaul.wordpress.com/2007/12/12/how-to-install-a-program-on-your-thumb-drive/, I tell you the steps for installing (pretty much) any program onto your thumb drive. By doing so, you can load your favorite, and most useful programs onto your computer-on-a-stick.. allowing you to carry a computer on your keychain (sort of).
I recommend loading a antivirus, and a couple of anti-spyware onto your thumb drives, and — since thumb drives are small and “losable”– using encryption to render the drive unreadable without knowing the password.

In another article, https://techpaul.wordpress.com/2007/06/28/put-your-thumb-drive-to-work/, I describe how to make a thumb drive “bootable”, and how you can load it up with diagnostic and repair programs; thus turning it into a recovery tool, and portable repair kit-on-a-stick. (This is for the more geek-inclined, but there is some good information there even if you aren’t skilled in computer repair.)

But even if you aren’t interested in using a “computer on a stick”, Vista users can still get some extra mileage out of your drive that you might not be aware of…
Tip of the day: Improve Vista’s performance with ReadyBoost. Loyal readers of this series will already know that 1) Vista is a resource hog, and 2) the best way to improve Vista’s performance is to give it lots of RAM. Well, the flash memory in your thumb drive may be fast enough for Vista to use as additional RAM (this is determined by the make/model of your thumb drive. Typically, the discount, or generic drives are not fast enough).

When you plug in a thumb drive, a small window opens which provides a list of options of what you want to do with this device– one of the options is “speed up my system”. Select this, and another window opens; click “Use this device”. If your thumb drive is capable of ReadyBoost, you’ll see a slider which allows you to allocate how much of your drive’s room you want to give over to the Vista OS– accepting the default is fine.
That’s it. You’re done. Pretty painless way to add RAM, eh? (cheap, too.)

Today’s free link: today’s free link is a repeat, but it is simply the best way to encrypt your volumes (drives), files and/or folders — such as your thumb drive. Download the free TrueCrypt, and make sure a lost thumb drive won’t be a minor disaster.

* As a testiment to Moore’s Law, just two weeks after posting this, I have seen the prices go down $20!

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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Can’t use their thumb drive at work–Reader Question

A reader e-mailed me a question I believe will be of interest to other readers of this series. He wants to use a thumb drive to transfer files between his computer at his work and his home computer, but the work computer will not recognize the thumb drive. He wanted advice on how to fix this.

Q: My thumb drive works great at home, but when I took it into work to try and copy some files so I could work at home, I plug it in and the little window never opens so I cannot use it. What am I doing wrong?
A: There are several possible reasons for this, and here’s a few things to try:
* One may be that Windows is “recognizing” the device, but isn’t displaying the little “Found new hardware” balloon for some reason (such as a Service isn’t running). Open My Computer, Start >My Computer, (just “Computer” in Vista) and look for the drive there. If it’s there, great, just double-click it, but if it’s not…

* Try plugging the drive into a different USB port. It is possible that the one you tried has “gone bad”. (It helps if you use an open port on the machine, and not use a hub.) If that isn’t it…

* Ask your company’s IT department if USB volumes have been disabled. Many companies are turning off USB access to iPods/Media Players and thumb drives (storage devices) in an effort to prevent “data leakage”.. which is a fancy way of saying, preventing the employees from walking out the door with the Company Secrets. If this is indeed the case, you can ask that an exception be made in your case. If your request is granted, they will re-“enable” USB storage devices on your machine.
But if that isn’t it…

* It is possible that the drive letter your thumb drive is pre-disposed to being assigned (say, “E:” or “F:”), is being used by another device or “share” on the company network, and so it isn’t being seen as a volume (aka “drive”).. you’ll have a volume, but without a drive letter, Windows won’t “see” it and you can’t use it.
a) Right-click on My Computer and select “Manage” from the context menu.
b) click the “+” sign next to “Storage” to expand the tree, and then click on “Disk Management”.
You will now see all the volumes on your computer..

This screenshot  shows that I have two volumes/drives, and that they both have been assigned drive letters [(C:) and (D:)] — this means they’re “recognized” and fully functional. What we’re looking for in our thumb drive issue is a volume that does not have a letter.

c) If you see one (that will be the troublesome thumb drive), right-click on it and select “Change Drive Letter and Paths…” from the context menu. A small window will open.
d) click on the “Add” button, and another small window will open. Use the drop-down arrow next to “Assign the following drive letter” and choose one of the letters (those shown will be “available” letters on the company network). It really doesn’t matter which letter you choose. Then click “OK”, and “OK” again.

You should now be back in business, and you can use the thumb drive as you’re used to. Open My Computer again and you’ll see the thumb drive and double-clicking it will open it up.

* If these steps fail to allow Windows to see the USB thumb drive, submit a trouble ticket to your company’s IT department.

Today’s free link: Once upon a time, the visionaries of IT thought that the answer to creating a “paperless society”, and getting all the disparate machine types talking to each other, was the PDF (portable document format). The PDF was to be create-able by anyone and readable by anyone, but Adobe didn’t see much profit in that… If you find that you need to create a PDF, but don’t have Acrobat or Word 2007, you can do so by downloading PrimoPDF, which can convert over 300 formats into .pdf’s.

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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How to install a program on your thumb drive

Today I will answer a very good question submitted by a reader.

Q: How do I install a program on my thumb-drive so I can run it from there?
A: One of the handier uses for thumb-drives is to load them with programs and use them as sort of a ‘computer-on-a-stick’. As I mentioned in a prior article, I have a bootable thumb-drive loaded with troubleshooting programs which I use as a portable repair kit. But you don’t need to make a thumb-drive bootable to run programs from it.

The most popular way to put programs on your thumb-drive is to either purchase a (pre-configured) U3 drive, or download and install the suite of portable programs called Portable Apps. Both of these methods will give you a portable word processor, web browser, and other useful tools — and offer other “portable” programs for downloading. (These, btw, are an excellent resource for individual “portable” downloads. Another resource is the collection of portable freeware programs)

But let’s say you want to install the very useful troubleshooting tool Process Explorer or some other program that is not specifically a “portable”, or part of the suites mentioned above. If the program is not larger than the available space on your thumb drive — Office 2007 will not fit on a 512MB drive, for example — use the following method to install it. (I am going to install the popular free anti-spyware program AdAware as my demonstration.)
1) download the setup.exe to your computer’s desktop, using the “Save” option (not “Run”).
2) Insert the thumb-drive.
3) Open My Computer, and locate the “Removable Storage” drive letter that is the thumb-drive. In my case, that is “Removable Disk (D:)”, but yours may differ.

4) Double-click on the downloaded installation setup.exe (on your Desktop), and start the Install process. Here you will agree to the EULA, click Next a few times, and go through an install wizard. Do this process as you normally would except you need to change the install’s Destination.
5) Change the Install Destination Folder to the thumb drive’s drive letter (in my example, that’s D:\) At some point, the Install wizard will ask you to choose a destination or accept the default (the default destination is C:\Program Files\) and here is where we need to make the change. If you go through the wizard without being asked for a Destination, use the the “<Back” button and change the Install Type from “Typical” to “Custom”.

Click on the Browse button and then double-click on the D:\ drive.

6) Now let the Install Wizard do its thing. When it has completed installing, click on the “Finish” button.

That’s it. You’re done.
When you “Explore”, or “Open Folder for Viewing”, or otherwise look at your thumb drive’s directory, you will see the AdAware.exe icon. That means the program is available to be run.. just as if you were running it from your computer. Literally, a program-on-a-stick!
Remember, I used AdAware as an example, but you can pretty much do this with any application (“executable”), though — since a thumb drive’s size is somewhat small — I recommend you seek out a “portable” version of your program if one is available.

Today’s free link(s): Well,.. let’s see.. I count four sprinkled through the article..

Copyright 2007 © Tech Paul. All rights reserved.

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Put your thumb drive to work (updated)

I often use a specially configured USB “thumb drive” as my portable PC repair kit, and use it as an alternative to a “boot CD”. I have made it “bootable” and loaded it with useful tools and repair applications (like an antivirus scanner). It has come in handy, from time to time. With the price of these drives being as affordable as they are, there’s really no reason you cannot have a portable PC repair kit (on a stick) too.

Tip of the day: Making yourself a toolkit-on-a-stick requires a couple of steps; first you must format it to make it bootable, and then you must load it with the tools and applications you think you will need — if the thumb drive you’re planning to use is small (say, 512MB), you will want to get the “portable”, or “Lite”, versions of these programs if they’re available.

1) Make the drive bootable. The geekier (remember, I use “geek” as a compliment!) of you out there may be already familiar with the DOS utilty FDISK, and if you are and you still have a Windows 98 Install CD (or a Win 95 boot floppy) laying around, you can format the drive using the format /s command as outlined here.
If that doesn’t fit your description, or you are going to use a larger thumb drive, I suggest you download and run (it is a Wizard, so you just follow the prompts) a tool offered by HP (the HP USB Disk Storage Format Tool), which should do the work for you: get it here.

2) Now that your thumb drive can be used to boot a machine, it’s time to load it up with some useful programs and utilities. I started with the DOS tools FDISK, scandisk, and format. There is some debate amongst my fellow Tech Support-types as to which utilities are “must have’s” (but we all agree on some version of antivirus and anti-spyware) and I’m not going to trouble you with that. Instead, I’m going to point you towards today’s free link (below) and a wonderful pre-made suite of very handy portable applications, and suggest the addition of (my previously mentioned) HiJack This!

If you used the copy-the-system-files method (the “format /s”) you will already have chkdsk and fdisk and a few others.. or if not, these can be added. If you are not going to install Portable Apps, I suggest you do install Portable Firefox (or similar Web browser) so that you can access the Internet, for downloading device drivers.

To make it more of a “repair kit” you can add: a Registry cleaner/fixer, such as CCleaner and or AMUST Registry Cleaner, Process Explorer, and another anti-spyware like Spybot Search&Destroy.

Click here to read my article on the steps for installing programs on thumb drives.

Today’s free link: Portable Apps.com. This collection of portable application runs completely from the USB thumb drive. It has a Webbrowser, word processor, antivirus and more. Get started on the road to thumb drive power here.
[Update: Bill Mullins has brought to my attention a program for running apps on your thumbdrive that seems superior to others I have mentioned. To read his review, click here.]

Copyright © 2007 Tech Paul. All rights reserved.

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