Troubleshooting Web Mail: JavaScript "Not Installed".

JavaScript Makes The Web Go ‘Round

I received a call for help with an e-mail problem. My client was getting errors when trying to access their webmail (online e-mail, such as Hotmail, Gmail, and Yahoo! Mail). Which had them quite upset, naturally, but was really no problem at all, and was quite easily fixed with a few clicks of the mouse.

My caller’s errors all referred to JavaScript – which is (short version) a programming language used extensively on the Internet; mostly to make Web pages dynamic and interactive with the viewer. Many websites rely on JavaScript to function, and Gmail and Hotmail do too.

My caller’s computer was suddenly saying that JavaScript was “not installed”, but in reality, all that had happened was it had been somehow inadvertently “disabled” (aka “turned off”), and needed to be switched on again.

Tip of the day: To fix this type of error, enable (or, re-enable) JavaScript in your Web browser.
1) Open Internet Explorer and in the upper right find the gray gear icon “Tools” menu. Click it, and then click on “Internet Options“

2) Now a new window will open. Click on the “Security” tab (top), as shown below.

3) Click the “Custom level…” button.

4) Use the slider to scroll down the list of options until you come to “Active scripting“, as shown below.

5) Click on the “Enable” (or “Prompt“, if you want to be able to choose when to allow JavaScript, and have the ability to deny it) ‘radio’ button, and then click on OK, twice.

6) Close Internet Explorer and then re-launch (aka “Open”) it again.

Now JavaScript (should be) is enabled and functioning and you can surf the Web and access Webmail as you had before. Problem solved!

[note: if you found that JavaScript was already enabled, please see Internet Explorer Runtime Error!!*. I have several other how to’s on repairing your browser as well, should you need further guidance. Enter “error”, or “repair” in my Search box.]

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The folks at SYNCING.NET have generously donated six Professional Edition licenses to me, to award to my readers. SYNCING.NET is a Business Class program which enables users to sync their Microsoft Outlook data on multiple computers.

To enter the drawing, please see: Software License Giveaway: SYNCING.NET
Enter my current giveaway and (possibly) win a license!

Today’s free download: Trillian Astra
More than three years in the making, Trillian is back with a slight name change and a slew of new features. The chat client now supports Google, MySpace IM, Skype, and Facebook, as well as AIM, ICQ, MSN, Yahoo, and IRC. It  has both POP3 and IMAP e-mail checking.
Trillian now has deep hooks into Facebook and Twitter. It will automatically shorten URLs in your tweets, as well as allow direct messages, re-tweets, and replies. Twitter Trends can show up in your contact list, and you can get tweets to appear in Tooltip form. Facebook features include news feed integration, Facebook Inbox checking, and synchronized message updating in addition to Facebook IM.

Copyright 2007-2010 © Tech Paul. All Rights Reserved. post to jaanix.

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Do Not Want That Update? How To Stop A Nag

IE 8 is an “Important” Update, Yes, But I Don’t Want It

Sometimes we need to tell Windows Update to stop prompting us to install a particular Update.

When Microsoft has released important and/or critical Updates (aka “patches”) for us, Windows has various ways of letting us know, including a System Tray icon. [note: The normal route for accessing Update choices is Start >Windows Update, or Start >Programs >Windows Update. Click “View available updates”.]

I am a big fan of Updates. I (almost) always install them the moment I become aware of them. I use Secunia’s Personal Software Inspector to keep an eye on all my installed programs’ update state.. and I recommend you do too. Updates are ‘good’ and you want them.

Tip of the day: Manage Windows Updates prompts.
Currently, Microsoft Update is annoying me by continuously nagging me that there are Updates available. And when I click on the icon to see just what these updates are…

.. and I see that there is just one Update Microsoft wants me to install (the others only rate “optional”) — Internet Explorer 8.
Now, I understand why Microsoft wants us to be using a more secure browser (and I understand why it’s considered “important”) and I will upgrade from IE7 on most of my machines — but not all. Not yet.

So I right-click on the Update I don’t want to be nagged about and then click on “Hide update”.

That’s it. I’m done. Windows Update will no longer prompt me to install this (now) ‘hidden’ update. At a later date, to see Updates that I’ve hidden, I just click on “Show hidden updates”. I can undo my change.

Note: This technique can be used on troublesome Updates that cause incompatibility issues such as BSOD. If a Windows Update install causes you trouble, and you need to uninstall it, the “Hide” tip won’t help you (it’s too late). Please refer to the 3rd answer in this article, IE’s Menu bar, Taskbar icons, and bad Updates*, to see how to remove Updates.
After you get that Update uninstalled, (then) use the Hide feature to prevent Windows Update from re-Installing it on you again.

Today’s free link(s): Panda Cloud Antivirus – Free Cloud Protection
Panda Security has launched a brand new type of antivirus, and Security blogger Bill Mullins has this excellent write up. “FREE, antivirus thin-client service for consumers which is able to process and block malware more efficiently than locally installed signature-based products.” Click the link for more..
[update: For more, also see Panda Cloud Antivirus – Is it netbook ready?]

Today’s free download: Adeona is the first Open Source system for tracking the location of your lost or stolen laptop that does not rely on a proprietary, central service. This means that you can install Adeona on your laptop and go.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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Secure Gmail, repair Internet Explorer

A couple of quick tips to start the week, which were stimulated by reader questions.

Tip(s) of the day: How about that? Two for the price of one!
Tip 1) In response to public demand, Google has added a feature to its Gmail service which will force it to always use SSL encryption when you logon (https). This is particularly beneficial to those of you who use wireless, public computers, and/or public ‘hotspots’. All you need to do is turn it on.
[note: a secured session is not the same thing as encrypting your individual messages. For my How To on that, click here.]

To turn on the “always use” feature, log on to your Gmail account, and in the upper-right area, find, and click on the “Settings” link.
Now, scroll down to the bottom, and in the “Browser connection” option, click on the “always use https” radio button, and then click on “Save Changes”.
 
That’s it. You’re done. Now your connection to the mail server will be encrypted and you’ll be protected from packet sniffers.

Tip 2) Sometimes programs get “corrupted” and just refuse to work right, and usually the way to repair them is to uninstall them (Add/Remove Programs), and then re-Install a fresh copy.
One of my more popular articles has been how to repair the hyperlinks function in IE when clicking on a link doesn’t open a new page (if that’s your issue, click here), and this tip goes a little further than that. (To see all my articles on Internet Explorer, click on “IE 7” in my Categories widget.)

You can resolve many troublesome IE issues by “resetting” it (which also re-registers .dll’s).
For IE 7:
Click on “Tools” and then “Internet Options”.
On the Advanced tab, and then click the “Reset” button.

For IE 6:
[note: I highly, sincerely, and ardently, urge you to stop using IE 6, and switch to 7, or Firefox 3, or Avant, or whatever. Please? It’s only the most hacked piece of software ever!]
a: Click Start, click Run, type “%systemroot%\inf” (no quotes) and then press Enter.
b: Find the Ie.inf file that is located in Windows\Inf folder.
c: Right-click the Ie.inf file, and then click Install.
d: Restart the computer when the file copy process is complete

Today’s free link: In one of the tips above, I mentioned Windows’ Add/Remove Programs tool (found in your Control Panel) which is the standard method for uninstalling programs from your machine. Long-time Windows users can attest that this utility doesn’t always work as it should, and completely remove all traces of the app you want gone. To really remove a program, you may want the power of a 3rd-party uninstall program, and the one that’s most recommended in the Geek community is Revo Uninstaller (also available in a portable version).

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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IE’s Favorites are missing– quick tip

Bookmarks (called “Favorites” in Internet Explorer) make returning to our favorite Websites an easy task, and I — for one — rely on mine. The other day I got a call from someone whose Favorites had disappeared. Quite naturally, I think, they wanted to get them back, and came to me for aid.

An important thing to understand is that Favorites and Bookmarks are shortcuts.. just like the icons on your Desktop are shortcuts to programs (.exe’s) located in your c:\Program Files folder.
Your Favorites are simply a list of shortcuts to URL’s, and when you click on the gold star Favorites icon, this list is displayed. You can “export” this list to other browsers, a comma-separated-values (.csv) file, or a HTML file.. And you can add and delete items from this list as your heart desires.

Tip of the day IE is a integral component to Windows, and Windows stores your custom configurations in your User Account– your Desktop icons, Theme, Settings, etc.. Windows allows for multiple users, and each person who uses the machine should have their own user account– it also has some built-in accounts, like Administrator, and Guest.

If your Favorites is empty, and not displaying any shortcuts, the first thing you should check is that you’re logged into your User Account. Click the Start button, and then choose “Log off” (or “Switch User”, depending) and verify that you are indeed logged into your user profile (and not Guest or Admin..).

If this is not the issue, navigate to the folder that contains the shortcuts list– this is called “Favorites”, and it’s located in your User folder. In XP, your User folder is in the Documents and Setting folder, so your path is c:\Documents and Settings\User*.
In Vista, it’s c:\Users\user.

Open the Favorites folder and see if your bookmarks are there. If they’re not, well, something’s happened to them somehow, and this might be a cause for concern (has a hacker been playing on your machine?) or it might not.
To restore the shortcuts, you can “import” a .csv, or .html ‘export’ you made earlier (hint, hint).. or copy the contents from a backup copy of your Favorites folder (which, because you follow my advice, you have on CD/DVD and another drive).

Or, you have never exported and haven’t backed up your files and folders.. (ahem), well, here is where you can try System Restore to revert your computer to an earlier date. System Restore does not restore deleted files, but it does store User Account information, and so you may have luck this way.
My article on using System Restore is here.

Today’s free link: PowerISO is a powerful CD/DVD image file processing tool, which allows you to open, extract, create, edit, burn, compress, encrypt, split and convert ISO files, and mount these files with internal virtual drive. It can process almost all CD-ROM image files including ISO and BIN.

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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IE’s Menu bar, Taskbar icons, and bad Updates*

Reader questions this week bring me back to IE 7 and the Taskbar, and a new topic: what to do when an Update causes crashes and other troubles. So today I will not post my usual Tip of the day, but the (hopefully) now familiar “Q’s and their A’s” format.

IE 7 Questions:   (you may want to review my post on IE7 Security zones, and Questions answered, as well.)

Q: My Explorer menu bar disappeared, how do I get it back?
A: In IE version 7, the old familiar menu bar (File, Edit, View, etc.) was removed from the default configuration to ‘streamline’ IE’s look, and quite possibly because Microsoft was aware that people were installing their own toolbars (see “toolbar madness“). To get it back, use a method similar to the one used for Windows’ Taskbar. Click on the down arrow next to the gray “gear” icon marked “Tools” and click on the Menu bar option. Now a checkmark will appear next to it, and your menu bar is back. To keep it there, hover your mouse over the option below Menu bar, “Toolbars”, and click on (select) the “Lock the toolbars” option.
While you’re there, you may want to play around with the “Customize” option and tweak which buttons appear on your bars.

Q: I can’t add a site to my Trusted zone:
A: I answered this in the previous answers post, but this detail is worth repeating: The person was on their personal machine and was running as an administrator, so there’s no problem there. The trouble was they hadn’t cleared the checkbox next to “Require server verification (https:) for all sites in this zone”.The difference is the “s” at the end of “http”, which indicates a special, secured Internet protocol. You will know if you’re on such a Website by the gold lock icon that appears in the URL window (and/or elsewhere on the page). It is an encrypted connection generally only used for electronic payment sites. A check here prevents you from adding regular websites.

Q: Can I make IE block sites when my child is browsing, but allow them for me?
A: This is a great question! And the answers are: yes, sort of, and … how many sites are we talking about? There are a couple of ways to go about this, but I want to spend more time on this topic than there’s room for here today. Protecting your children from the dangers of the Internet is a huge subject. Please see my page on this topic. 

Taskbar question:

Q: What happened to the icons in my Taskbar?
A: These “my icons disappeared” questions depend on if we’re talking about the Notification area (on the right, by the clock), or the Quick Launch area (on the left, by the Start button).
In the Notification area, an icon’s disappearance usually indicates that the “process” has gone idle and is not “running” at the moment.That means it isn’t needed, and hasn’t been needed for quite some time. It will run when it’s needed so, in this case don’t worry about it. In some instances, such as the speaker icon or the the two PC’s network icon,

a checkbox has become unchecked and you simply need to check it again. Click on Start >Control Panel >Speakers and Audio devices, and select (check) the “Place an icon in the Taskbar”.

If the Quick Launch icons have disappeared, right-click on a blank area in the Taskbar and select Properties. Click on the Taskbar tab, and place a check in the checkbox labeled “Show Quick Launch”. As I have mentioned before, these Quick Launch icons are simply shortcuts. You can add more shortcuts here by simple drag-and-drop, or remove the ones you never use.

NOTE: If your icons have always been there and then, suddenly, some (or all) of them are gone — you may have picked up some malware. I recommend that you run “deep” antivirus and an anti-spyware scans immediately.

Windows Update:

Q: An Update is causing BSOD’s, what do I do?
A: From time to time a Microsoft security Update will not be compatible with the software and/or device drivers on your machine and the instability will trigger the Blue Screen Of Death (for more on BSOD’s and what to do, see “When good computers go bad“). Usually, Microsoft will repair this and issue a new Update … eventually. In the meantime, remove the Update (If you’re not sure which Update is the perp, remove the most recent ones) by going to Add/Remove Programs in your Control Panel. (Start >Settings >Control Panel >Add/Remove Programs) Now look to the top area and place a check (select) in the “Show updates” checkbox. Now you will be able to see the list of installed Updates.

Click on the Update you want to remove, and click on the Remove button.

Today’s free link: I do NOT recommend uninstalling security updates unless they cause your machine to become inoperable. I am a big fan of security updates and want all my vulnerabilities patched. If you’re like me in that aspect, Secunia’s Personal Software Inspector is for you. While this software is still in beta, it is very good at scanning all your programs and reporting any missing updates and open vulnerabilities. (Thanks Ryan!)

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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I am doing an on-site job today, and so I must re-post a prior article. This article describes how to get more out of IE 7. It appeared  1/2/08–

Once again, I am reminded that the simple things often make the best topics. I showed my screen to a client during a support session, and they asked me “how do you do that?”

I didn’t know what they meant, and was startled to learn that what they wanted to know was how did I have Internet Explorer “pre-set” to several of my mailboxes, and Google’s search page. To be more specific — they didn’t know about tabbed browsing, and weren’t real sure what Favorites were either.

Tip of the day: Stop repeating yourself, get the hang of IE 7’s features. New to IE (but not to Firefox, Opera, Netscape, and others) is a feature called “tabbed browsing” which allows you to open multiple websites within a single window, and quickly switch back-and-forth between them. In this screenshot you can see how my IE usually appears.

As you can see, I typically have five “tabs” open: my Google home page, an online dictionary, Tech–for Everyone, Hotmail (now “Windows Live Hotmail”), and my ISP’s home page. When I shut down at night, I click IE’s red “X” — the big red one in the upper-right corner –and am presented with the window (You may see “You are about to close multiple tabs. Do you..?” Click on the “Show Options” link.) shown below.

and I select (check) “Open these tabs the next time I use Internet Explorer”. This option allows me to skip having to open five tabs and navigating to each of my regular websites each morning.

To open a new tab, and this works in every browser I’m familiar with, hit ctrl+T. Depending on your Settings selection (under “Tabs” in Internet Options) this new tab will open to your current Home Page, or to a “blank page”, as shown below.

Now I can type “http://www.mychoiceofsite.com” (no quotes) into the browser bar, and there I am. Or I can click on the gold star for my list of Favorites, and launch (open) a site from there.

“Favorites” is Microsoft’s word for “bookmarks”, and in the world of PC’s the two words are interchangeable. If I stumble across a particularly interesting and/or useful Website that I know I will be returning to frequently, I can “bookmark it” by clicking on the green + on-top-of-the-gold-star icon and select “Add to Favorites” (or hit Ctrl+D). My mailboxes, my favorite tech websites, Google, and an online dictionary are in my Favorites list, so I can launch (open) them with a click — which saves on my typing.

To close a tab, simply click on its “x”; which is not red but grey. The tab must be “active” (selected) to be closed.

Now set your Tabs options to keep all your browsing in one instance of IE (instead of opening another IE, a new tab will open). In the upper right corner, click on the “Tools” menu and select “Internet Options”. Look down to the Tabs area and click on the Settings button.

Now select the radio buttons to change “in a new window” to “in a new tab”, as shown below.

Today’s free link: (You knew this was coming … right?) An application that has gained quite a name for itself is the “alternative” browser called Firefox. If you haven’t tried this powerful, free program, nor learned about its nifty “Add ons”, I suggest you give it a test drive now. Click here to download Firefox and then click the Tools menu and then Add ons. I suggest you start with NoScript and AdBlock Plus, and then explore the vast assortment.

Why? Because Firefox is not as (globally) popular as IE, it is less targeted by hackers. (When I recommend Firefox now, I am recommending Beta 3. I do not recommend using Firefox 2)

Copyright 2007-2008 © Tech Paul. All rights reserved.

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