About the Recovery (D:) Drive

A Reader Asks a Very Good Question About the “Recovery Partition”..

Q: Paul,
When I open up the My Computer icon on my desktop to check my hard drive, the recovery disk is usually close to 2/3’s full and it is in GB. Is this a drive I want to do anything with? I have plenty of drive space on my C drive but this takes 3-4GB of space.
What is the recovery drive for and should I try to recover the the disk space it uses?

A: When you click on “Computer” (or, “My Computer” in XP) an explorer window will open showing the storage devices (aka “drives”) attached to your computer (storage “memory”). These storage areas will be assigned a “drive letter”, and usually start with the area which contains the Windows operating system and is responsible for “booting” your computer — labeled drive “C:”
Why doesn’t it start with “A:“? Well, back in the day, it did. Long ago, computers came with A and B drives – which were 5.25” ‘floppy’ drives (which contained the operating system. Windows didn’t exist yet). When the first “hard” drive came along, it had to go next in line.. thus C:\ (c: equated to “hard disk” [with a “k”]). Eventually, operating systems were designed to run from “hard” disks, and – eventually – “floppies” went the way of the T-rex. (But “hard disk” still equates with “c””)

I digress, but! I need to keep talking about computer history/evolution for just a bit longer. Long ago, computers used to come with CD’s. Either a Windows CD or a Windows CD relabeled by the manufacturer to something like “Dell Recovery Disc”. These were used in the sad case of really bad errors crashing the computer, and tech support told you you had to “reinstall Windows”.
(Sometimes called “disaster recovery”)

At some point in time, some brick-headed, idjit barnacle of a CEO made the absolutely dumbest decision ever made by Man — in the hopes that they could save 3¢ per computer sold. (Can you guess what I would say to this *person* if I met them?) They decided to do away with the Recovery CD and instead put those files on a special section (called a “partition“) of the hard disk — which came to be Drive D:\ (aka “the ‘recovery partition’)… the topic today. Ahem, sorry.

Back to the topic: When you first start up your computer (aka “boot up”) you will see a drab screen that says something to the effect of “Press F11 to recover your computer” (or some F key.. maybe F10, maybe F2..) This function is used in the sad case of really bad errors crashing the computer, and tech support tells you you have to “reinstall Windows”. (Sometimes called “disaster recovery”)

This “recovery process” will wipe (aka “erase”, aka “delete”) your C:\ drive, and copy the “image” stored on D:\ over to there — thus returning your PC to “factory condition”.. complete with crapware, such as Connect to AOL and Polar Penguins, and minus all your installed programs, updates, and … files.

You do have a backup copy of all those.. right?

This disaster of a disaster recovery method was not necessarily the case if you had/have a disc. Which is why the CEO mentioned above is a jackass. And why you want to read, Windows 7 Owners, You Want To Do This…

Answer the question, Paul: Okay okay okay
The drive D: aka “Recovery” is a special, protected area, which contains the files necessary to restore your computer to factory defaults. You cannot modify it. Short version: Pretend it isn’t there, and … hope you never need it.

(If you are eyeballing that ‘open space’ because you have filled up your C:\ drive.. well, no. What you need to do is install additional storage [ aka “upgrade” ] and/or go in and remove stuff from C:\)

* Okay.. maybe not the dumbest…

Today’s reco’d reading: Warning: Surprise spam trojan on Facebook

“Ever received messages from your Facebook friends containing a notice or invitation, such as an invitation to visit a particular site, added with an interesting message, like “Hey watch this, so cool!”? In most cases, the recipient of the message will be happy to follow it, especially if the message was sent by one of your best friends, which you trust. However, did you ever think that it could be sent by an intruder, spam, or even viruses?

Like yesterday, one of my friends received a “surprise” from Facebook, but then soon realized that his computer was now infected with the trojan, as well as making it a “spam machine.””

Copyright 2007-2011 © “Tech Paul” (Paul Eckstrom). All Rights Reserved.

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Cure A Finicky CD/DVD Drive

Reader Asks Why Their Drive Sometimes Reads Discs, And Sometimes Doesn’t — And, Is There A Fix?

Q: “Paul, I have an older computer that has started to give me some trouble and I am wondering if it is time to start shopping for a new PC. I am hoping you can give me some advice.

Courtesy of Wikimedia.org

Lately it has started ignoring discs when I put them in my CD burner. It can play some and not others. I am not sure why. I have checked, and Windows says I have the right device driver. Is there something else I should check? I don’t really want to have to buy a new computer right now. Thx.”

A: Dear reader,
Though you say that your computer is “older”, I doubt that this issue will require you to dump your computer for a new one. Please read to the end.
(Folks, it is standard to – when you ask for help – provide basic information about your computer: make/model and operating system are good for starters.)

There are a few different reasons why an optical drive (CD/DVD) might fail to read (or write) a disc. Discs do ‘fade’ and go bad with age, and sometimes they come from the manufacturer with a defect. Sometimes, the drive won’t like certain formats.. or brand names (maybe preferring CD-R’s to +R’s, say), just to name a few. Usually using a different disc or brand of discs will resolve that, should it occur.

You also want to do as this reader did and open Device Manager and make sure your drive is functioning, and its driver is up-to-date. (My How To article on that is here.)

You may have a drive which is failing, and needs to be replaced. Doing so is neither very expensive, nor impossibly difficult, but you may want to hire a tech to do it for you.

However, I think in this case the most likely cause for the finicky behavior is simply that the lens has become a bit dirty and/or dusty, and needs a cleaning. Though you can buy items advertised as especially for such a job, the easiest way to clean your optical drive is to open the tray, and blow it out with a can of compressed air. (Now you know, folks, why geeks always have those cans.. dust is a real enemy of PC’s.)

[addenda: a reader added this good tip to try before replacing a drive.. or computer. “I find that, sometimes, it’s simply just that the connectors have worked a bit loose or oxidized over the years and all that is needed is to yank out the connectors and pushing them in again several times. Oh yeah, it may be a good idea to shutdown and switch off the mains before working inside your PC but without unplugging the cable from the wall outlet.”]

Copyright 2007-2010 © Tech Paul. All Rights Reserved. post to jaanix.

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Troubleshooting Thumbdrives*

Functional Flash Drive Doesn’t Work At The Office

A reader e-mailed me a question I believe will be of interest to other readers of this series. He wants to use a thumb drive to transfer files between his computer at his work and his home computer, but the work computer will not recognize the thumb drive. He wanted advice on how to fix this.

Q: My thumb drive works great at home, but when I took it into work to try and copy some files so I could work at home, I plug it in and the little window never opens so I cannot use it. What am I doing wrong?
A: There are several possible reasons for this, and here’s a few things to try:
* One may be that Windows is “recognizing” the device, but isn’t displaying the little “Found new hardware” balloon for some reason (such as a Service isn’t running). Open My Computer, Start >My Computer, (just “Computer” in Vista) and look for the drive there. If it’s there, great, just double-click it, but if it’s not…

* Try plugging the drive into a different USB port. It is possible that the one you tried has “gone bad”. (It helps if you use an open port on the machine, and not use a hub.) If that isn’t it…

* Ask your company’s IT department if USB volumes have been disabled. Many companies are turning off USB access to iPods/Media Players and thumb drives (storage devices) in an effort to prevent “data leakage”.. which is a fancy way of saying, preventing the employees from walking out the door with the Company Secrets. If this is indeed the case, you can ask that an exception be made in your case. If your request is granted, they will re-”enable” USB storage devices on your machine.
But if that isn’t it…

* It is possible that the drive letter your thumb drive is pre-disposed to being assigned (say, “E:” or “F:”), is being used by another device or “share” on the company network, and so it isn’t being seen as a volume (aka “drive”).. you’ll have a volume, but without a drive letter, Windows won’t “see” it and you can’t use it.
1) Right-click on My Computer and select “Manage” from the context menu.
2) click the “+” sign next to “Storage” to expand the tree, and then click on “Disk Management”.
You will now see all the volumes on your computer..

This screenshot  shows that I have two volumes/drives, and that they both have been assigned drive letters [(C:) and (D:)] — this means they’re “recognized” and fully functional. What we’re looking for in our thumb drive issue is a volume that does not have a letter.

3) If you see one (that will be the troublesome thumb drive), right-click on it and select “Change Drive Letter and Paths…” from the context menu. A small window will open.
4) click on the “Add” button, and another small window will open. Use the drop-down arrow next to “Assign the following drive letter” and choose one of the letters (those shown will be “available” letters on the company network). It really doesn’t matter which letter you choose. Then click “OK”, and “OK” again.

You should now be back in business, and you can use the thumb drive as you’re used to. Open My Computer again and you’ll see the thumb drive and double-clicking it will open it up.

* If these steps fail to allow Windows to see the USB thumb drive, submit a trouble ticket to your company’s IT department.

Today’s free download: Once upon a time, the visionaries of IT thought that the answer to creating a “paperless society”, and getting all the disparate machine types talking to each other, was the PDF (portable document format). The PDF was to be create-able by anyone and readable by anyone, but Adobe didn’t see much profit in that… If you find that you need to create a PDF, but don’t have Acrobat or Word 2007, you can do so by downloading PrimoPDF, which can convert over 300 formats into .pdf’s.

Orig post: 4/7/08

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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My CD-ROM Is Gone. Help!

How To Get Windows To See Optical Drives Again

Q: Paul I need your help. Yesterday I put a CD in my computer nothing happened. It has been working fine, and usually it will just start playing the first song. I put in a different disk and again nothing. I opened My computer and there was no icon for the DVD. Just icons for the Floppy A:, Local disk and no CD player. It just vanished! I rebooted and that didn’t help. What happened? How do I get my CD player back?

A: The exact steps required will depend on the cause of the issue, so the following answers are ‘generic’, and may not apply to your particular situation.

1) In Windows XP and older have a reputation for “losing” optical drives (but I have seen it occur in Vista) after uninstalling disc burning software — such as Roxio or Nero. Sometimes.. after installing; but usually it is an uninstall failing to work properly, which leaves incorrect values in your Registry.
Sometimes, though less frequently, a Windows Update, or other software change can cause this as well.

Sometimes Microsoft gets it right:
If this is you — you have uninstalled Roxio, say — the solution is to visit Microsoft Help & Support and click the “Fix It” button. (I have written about using the built in troubleshooter before, see Microsoft “One-click” Fixes)

The appropriate Fix it page/button is found here. One click should do it!

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2) If that doesn’t resolve the issue, you can next try restoring your system to a prior (working) state by using System Restore. Please read How To Use System Restore To Fix Windows for instructions.

3) If that doesn’t help, or isn’t appropriate..
Open your computer’s case and check to make sure the power wires, and the ribbon cable are firmly connected to the back of the drive and to the motherboard — they may have become loose or disconnected.

No? Then open your Device Manager. Right-click on “My Computer” and select “Properties”. In Vista, click on Device Manager in the left column; in XP, click on the “Hardware” tab, and then click the “Device Manager” button.

In Device Manager, find “Optical drives” on the list, and expand the category by clicking once on the “+” sign. You should now see the device and a yellow triangle – which is telling you there’s an error.

Right click on the device’s name, and click “Uninstall” from the menu which opens. Answer “Yes”, you want to do that. Then restart (aka “reboot”) your machine. Windows should “find” a “new” CD-ROM and install it for you, thus restoring functionality.

4) If these steps fail, there is something else going on (maybe malware) and I recommend you contact a knowledgeable repair tech.. such as myself (shameless plug).

Today’s free link: KidsEmail.org. Along with ZooBah, something to consider when your child wants their own e-mail address.

Today’s free download: GOM Player is a free multimedia player with popular video and audio codecs built-in. GOM Player supports file formats such as AVI, DAT, MPEG, DivX, XviD, WMV, ASF. Users don’t have to install codecs separately. GOM Player is capable of playing incomplete or damaged AVI files by skipping the damaged frames. It can also play locked or partially downloaded files.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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Portable Word/Reader Questions*

One of my more popular articles discussed using a thumb drive to run applications (to read it, click here), and my two previous articles discussed Microsoft Word (click on “MS Word” in the Tag Cloud), which led to two reader questions which I think are worth posting — in the Q’s and their A’s format.

Q: Is there a version of Word I can run on my U3 thumb drive?
A: There are tremendous advantages to running programs from a thumb drive (particularly when using someone-elses’ computer), and there are many programs already developed that are designed to do this, which are called “portable”.
The answer to this question is: no… and yes. Microsoft has not released a portable version of any of the programs in the Office suite, and I have not read of any plans to do so in the future. However, that doesn’t mean you cannot find warez and hacks out there. Loyal friends and true of this blog know that I would never advocate advocate the use of this kind of software; aside from the question of legality, the security risks are simply too great.

That is not to say you cannot run a word processor from your thumb drive. If you have loaded your thumb drive with the Portable Apps suite, (wildly popular, and previously recommended here) you already have the free Open Source suite of programs called Open Office which includes a “clone” of Word called Write. This works so much like Word that there’s practically a zero learning-curve.
Users of the U3 system of thumb drives need to download Open Office to add it to the installed programs. To do this manually, visit http://software.u3.com/, which will show you all of the U3 programs available– listed by category. But the easiest way is to plug in your thumb drive and launch the U3 “Launchpad” from the System Tray, and click on the “Add programs>>” link.

You might also want to consider using MS Works, which is Word compatible. For more on that, click here.

Q: Can I use portable Write to read Word documents?
A: The two main portable word processors (and there are others, if you’re the experimental sort) — Open Office’s Write, and the platform-independent AbiWord— allow you to open, and edit MS Word documents. They also allow you to save to HTML, PDF, and Word formats (this step is taken in the Save As menu) which allows you to send your documents to anyone.

Today’s free link(s): You needn’t put these word processors on a thumb drive to use them (and get to know and love them). Click the links in the paragraph above to get free word processing power for your regular computer as well.

* Original posting 10/19/07

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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Get a boost from your thumb drive

Thumb drives are amazing. They’re fast, they’re small, they make great keychain fobs, and they’re affordable. I have seen 8GB thumb drives for as little as $30, and 16GB’s for $50*.
That’s right– sixteen billion bytes. (The hard drive on my P-II [still running] is 4.3GB’s.)

Yes, thumb drives are all those things, and they’re practical too. By purchasing a U3 drive, or downloading the Portable Apps suite, you can easily convert your thumb drive to a “computer on a stick” and run your applications from it (as opposed to the host computer). This can be particularly useful when traveling, as you can carry your bookmarks, contacts, and documents with you.. and you won’t leave histories and ‘tracks’ that someone can read later.

In this article, https://techpaul.wordpress.com/2007/12/12/how-to-install-a-program-on-your-thumb-drive/, I tell you the steps for installing (pretty much) any program onto your thumb drive. By doing so, you can load your favorite, and most useful programs onto your computer-on-a-stick.. allowing you to carry a computer on your keychain (sort of).
I recommend loading a antivirus, and a couple of anti-spyware onto your thumb drives, and — since thumb drives are small and “losable”– using encryption to render the drive unreadable without knowing the password.

In another article, https://techpaul.wordpress.com/2007/06/28/put-your-thumb-drive-to-work/, I describe how to make a thumb drive “bootable”, and how you can load it up with diagnostic and repair programs; thus turning it into a recovery tool, and portable repair kit-on-a-stick. (This is for the more geek-inclined, but there is some good information there even if you aren’t skilled in computer repair.)

But even if you aren’t interested in using a “computer on a stick”, Vista users can still get some extra mileage out of your drive that you might not be aware of…
Tip of the day: Improve Vista’s performance with ReadyBoost. Loyal readers of this series will already know that 1) Vista is a resource hog, and 2) the best way to improve Vista’s performance is to give it lots of RAM. Well, the flash memory in your thumb drive may be fast enough for Vista to use as additional RAM (this is determined by the make/model of your thumb drive. Typically, the discount, or generic drives are not fast enough).

When you plug in a thumb drive, a small window opens which provides a list of options of what you want to do with this device– one of the options is “speed up my system”. Select this, and another window opens; click “Use this device”. If your thumb drive is capable of ReadyBoost, you’ll see a slider which allows you to allocate how much of your drive’s room you want to give over to the Vista OS– accepting the default is fine.
That’s it. You’re done. Pretty painless way to add RAM, eh? (cheap, too.)

Today’s free link: today’s free link is a repeat, but it is simply the best way to encrypt your volumes (drives), files and/or folders — such as your thumb drive. Download the free TrueCrypt, and make sure a lost thumb drive won’t be a minor disaster.

* As a testiment to Moore’s Law, just two weeks after posting this, I have seen the prices go down $20!

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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Can’t use their thumb drive at work–Reader Question

A reader e-mailed me a question I believe will be of interest to other readers of this series. He wants to use a thumb drive to transfer files between his computer at his work and his home computer, but the work computer will not recognize the thumb drive. He wanted advice on how to fix this.

Q: My thumb drive works great at home, but when I took it into work to try and copy some files so I could work at home, I plug it in and the little window never opens so I cannot use it. What am I doing wrong?
A: There are several possible reasons for this, and here’s a few things to try:
* One may be that Windows is “recognizing” the device, but isn’t displaying the little “Found new hardware” balloon for some reason (such as a Service isn’t running). Open My Computer, Start >My Computer, (just “Computer” in Vista) and look for the drive there. If it’s there, great, just double-click it, but if it’s not…

* Try plugging the drive into a different USB port. It is possible that the one you tried has “gone bad”. (It helps if you use an open port on the machine, and not use a hub.) If that isn’t it…

* Ask your company’s IT department if USB volumes have been disabled. Many companies are turning off USB access to iPods/Media Players and thumb drives (storage devices) in an effort to prevent “data leakage”.. which is a fancy way of saying, preventing the employees from walking out the door with the Company Secrets. If this is indeed the case, you can ask that an exception be made in your case. If your request is granted, they will re-“enable” USB storage devices on your machine.
But if that isn’t it…

* It is possible that the drive letter your thumb drive is pre-disposed to being assigned (say, “E:” or “F:”), is being used by another device or “share” on the company network, and so it isn’t being seen as a volume (aka “drive”).. you’ll have a volume, but without a drive letter, Windows won’t “see” it and you can’t use it.
a) Right-click on My Computer and select “Manage” from the context menu.
b) click the “+” sign next to “Storage” to expand the tree, and then click on “Disk Management”.
You will now see all the volumes on your computer..

This screenshot  shows that I have two volumes/drives, and that they both have been assigned drive letters [(C:) and (D:)] — this means they’re “recognized” and fully functional. What we’re looking for in our thumb drive issue is a volume that does not have a letter.

c) If you see one (that will be the troublesome thumb drive), right-click on it and select “Change Drive Letter and Paths…” from the context menu. A small window will open.
d) click on the “Add” button, and another small window will open. Use the drop-down arrow next to “Assign the following drive letter” and choose one of the letters (those shown will be “available” letters on the company network). It really doesn’t matter which letter you choose. Then click “OK”, and “OK” again.

You should now be back in business, and you can use the thumb drive as you’re used to. Open My Computer again and you’ll see the thumb drive and double-clicking it will open it up.

* If these steps fail to allow Windows to see the USB thumb drive, submit a trouble ticket to your company’s IT department.

Today’s free link: Once upon a time, the visionaries of IT thought that the answer to creating a “paperless society”, and getting all the disparate machine types talking to each other, was the PDF (portable document format). The PDF was to be create-able by anyone and readable by anyone, but Adobe didn’t see much profit in that… If you find that you need to create a PDF, but don’t have Acrobat or Word 2007, you can do so by downloading PrimoPDF, which can convert over 300 formats into .pdf’s.

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

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