Tech – for Everyone

Tech Tips and Tricks & Advice – written in plain English.

Sorry, there’s a problem with Hotmail right now…

Hotmail seems to be having an outage. Anyone else see this?

They said they have added new features, so please refresh the browser…

2/14/12 @ 10:30pm Pacific

[update: this seems to be a big massive global one.]

[update: While I have no way of knowing the cause of this, I suspect that we can help the Microsoft data center Geeks by giving them time between login attempts.]

Fixed here

[Update @ 11:56pm Pacific refreshing the page (press the F5 key) restored my Inbox (also someone in Rumania reported success).]

Copyright 2007-2011 © “Tech Paul” (Paul Eckstrom). All Rights Reserved.


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February 14, 2012 - Posted by | e-mail, Internet, News | , , , , , , , , , , ,

139 Comments »

  1. Yeah, is happening to me to. I’m in California.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  2. me too. i m in dubai

    Like

    Comment by Mehdi | February 14, 2012 | Reply

    • when the problem will be solve dear brother ..i need it on urgent bases !

      Like

      Comment by Anonymous | February 14, 2012 | Reply

  3. same happening with me..I am in Isb, Pakistan

    Like

    Comment by bia | February 14, 2012 | Reply

  4. I am getting this garbage up in Oregon.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  5. This happened to me too. I am in New York, on Long Island more precisely.

    Like

    Comment by Asif | February 14, 2012 | Reply

  6. Wow…

    That’s quite a bit bigger area than I expected… (more than one server, that’s fersher!)

    Like

    Comment by techpaul | February 14, 2012 | Reply

  7. i am getting this notification … in hell.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  8. Me too

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  9. It is happening to me too…I am in Colorado…refreshed my browser…still giving me the same message.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  10. Me too..I’m in Nova Scotia Canada

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  11. Yep here in Australia

    Like

    Comment by frustrated | February 14, 2012 | Reply

  12. Yes, me too. I’m in Latin America.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  13. Same here. On East Coast (USA).

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  14. the same SF

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  15. I have the same problem in Minnesota

    Like

    Comment by Mavis Goebeo | February 14, 2012 | Reply

  16. yes, in India too

    Like

    Comment by deepak | February 14, 2012 | Reply

  17. It is happening to me also, I am in Mexico =(

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  18. Same here. Belgium.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  19. This is also happening to me on 3 different accounts. I can sign in to Messenger but cannot read my email. I’m in Mexico City by the way.

    Like

    Comment by Rod | February 14, 2012 | Reply

  20. the same, Riyadh

    Like

    Comment by TooFy | February 14, 2012 | Reply

  21. It’s happening to me too. I’m in my mothers womb with a blackberry.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

    • very good humor!

      Like

      Comment by Anonymous | February 14, 2012 | Reply

  22. me too – australia, queensland

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  23. This is happening to me too.

    “Sorry, there’s a problem with Hotmail right now
    Hotmail wasn’t able to complete this request. Microsoft may contact you about any issues you report.”

    I’m in Northern California. What is going on?

    Like

    Comment by raquii | February 14, 2012 | Reply

    • raquii,
      Any “guess” on my part is utter speculation, but I suspect there has been a type of cascading failure (the more people try to get on, the worse the trouble gets) and it will be some time before access is restored.
      I further suspect that we can help by giving them some time between login attempts.

      But I really have no idea… and I doubt they’ll tell us.

      Like

      Comment by techpaul | February 14, 2012 | Reply

  24. Yes Guatemala too!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  25. the same …in Switzerland

    Like

    Comment by me | February 14, 2012 | Reply

  26. Same here in Canada. What a load of shit!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  27. same same Vietnam

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  28. Same here!!! I am from Singapore (Asia is not spared too).

    Like

    Comment by liuyx | February 14, 2012 | Reply

  29. me to, Florida

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  30. Same in Sweden…

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  31. Wow (again). This really is big…

    Like

    Comment by techpaul | February 14, 2012 | Reply

  32. Moscow, Russia. Same.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  33. same here. I am in Utah. Does anyone know what is going on?

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  34. Same here in TEXAS

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  35. Same here….from Mauritius….:S

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  36. It’s the end of the world as we know it…and I feel fine… :)

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  37. Outage!!!- WA State – Pandemic!!!

    Like

    Comment by David | February 14, 2012 | Reply

  38. Same problem…Mauritius

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  39. Same issue in Malaysia

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  40. Same here in South Korea.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  41. Can’t access hotmail in New Zealand!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  42. its happening to me too, I am in Brisbane

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  43. Same issue in South Korea

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  44. same here in Afghanistan

    Like

    Comment by jawad | February 14, 2012 | Reply

  45. same here in vancouver canada

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  46. Happining in Ohio, too

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  47. same in Kuwait !!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  48. Same here in India

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  49. same here in Japan (Tokyo)…

    Like

    Comment by rei | February 14, 2012 | Reply

  50. same here in ontario canada

    Like

    Comment by Anonymous | February 14, 2012 | Reply

    • Same, in Vancouver, Canada.
      how come I can log in with my iphone but not my computer??

      Like

      Comment by Anonymous | February 14, 2012 | Reply

      • That is a very good question!

        Like

        Comment by techpaul | February 15, 2012 | Reply

  51. Same here in UAE

    Like

    Comment by PraVeeN | February 14, 2012 | Reply

  52. It is still down – status here – https://status.live.com/

    Like

    Comment by PraVeeN | February 14, 2012 | Reply

  53. Same here, in Tennessee. 1:17am

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  54. Happening in Athens, Greece too.

    Like

    Comment by Maria T. | February 14, 2012 | Reply

  55. Even in New Mexico! Go figure.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  56. Same here – New Zealand

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  57. same in South Africa

    Like

    Comment by Leroy | February 14, 2012 | Reply

  58. yes here in australia;.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  59. same in hong kong

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  60. By looking at the IP’s of these comments, I decided this was indeed a ‘global’ outage at about.11pm (Pacific).

    Central America, Africa, Asia, Pacific Rim, Middle East, Scandinavia, N. America, Down Under…….. haven’t heard from S. America.. and Iceland..

    Wow. How’s that for an “oopsie”?

    Like

    Comment by techpaul | February 14, 2012 | Reply

  61. Same here !! I’m in Houston TX.

    Like

    Comment by Hussain | February 14, 2012 | Reply

  62. same in london

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  63. same in south korea, way to go microsoft -_-;

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  64. same here in British Columbia, Canada…this seems to be a true world-wide event…hmm…

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  65. Same thing in France. Should we start to be worried about it?

    Like

    Comment by Giuseppe | February 14, 2012 | Reply

    • Giuseppe,
      That would depend entirely on the cause of the failure. (But I don’t know how worrying can help a body..)

      If it is due to some new code (aka “a new feature”/update) they (Microsoft) introduced, than, no, I shouldn’t think so.

      If it is due to some new code some hacker (or hacker group) put in, than yes. I think we could have cause to be concerned. To say the least.

      But.. at this point, we need Microsoft to tell us. I am just a Hotmail user, like you. I have no “insider knowledge” of this.. um, er, “event”.

      Like

      Comment by techpaul | February 14, 2012 | Reply

  66. same here in Switzerland

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  67. wa state too!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  68. yes here in Hong Kong too

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  69. Nothing in Nigeria either… or in New Zealand.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  70. Australia also –

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  71. same here in Bosnia

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  72. I can’t access hotmail too… I’m in Melbourne, Australia

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  73. Same here in the moon.

    Like

    Comment by Buzz Aldrin | February 14, 2012 | Reply

  74. same here in the Netherlands (Holland). [expletive deleted] now I cannot check my email while being at work [expletive deleted]

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  75. Bosnia also

    Like

    Comment by Anonymus | February 14, 2012 | Reply

  76. Same in Tacoma, Washington

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  77. Yep – same problem – New Zealand

    Like

    Comment by Jo | February 14, 2012 | Reply

  78. Same in Birmingham, UK.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  79. Yes problem is in Cyprus too!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  80. Same in Montenegro

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  81. Yep, same here, Napa, CA US

    Like

    Comment by whynot | February 14, 2012 | Reply

  82. Still happening here in the USA. I’m in WV.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  83. hotmail collapsed???? pff same thing which make me very angry..
    temporary in moscow..

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  84. Southern California, frustrating and very bad timing!!!!

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  85. same here – mauritius

    Like

    Comment by Maria | February 14, 2012 | Reply

  86. Man, this so strange.Its happening also to me and my friends here in Africa.Angola

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  87. Seattle here, and as many professionals (engineers) I know that work for Microsoft, the MASSIVE OVERTIME and projects never-ending may be finally manifesting……one big hug “*#!&#&^” !!!!!!! But on Valentine’s Day…..reallllly?

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  88. same in France

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  89. I m having the same problem

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  90. here in China also!

    Like

    Comment by Mike | February 14, 2012 | Reply

  91. Same in Tacoma, Wa

    Like

    Comment by OT | February 14, 2012 | Reply

  92. Same here im in Lima, Peru

    Like

    Comment by Anonymous | February 14, 2012 | Reply

    • Ah. South America is confirmed.. thx

      Like

      Comment by techpaul | February 14, 2012 | Reply

  93. why hotmail is not working anywhere in iNDA ON 14TH FEBRUARY,2013?

    WE TRIED TO FIND OUT THE CAUSE BUT GOT NO ANSWER FROM HOTMAIL.

    Like

    Comment by atanu banerji | February 14, 2012 | Reply

  94. I started having this problem right after I added the “Windows Ad Blocker” extension in Firefox.

    Like

    Comment by Osc | February 14, 2012 | Reply

    • Osc,
      That is one FF add-on I was unfamiliar with (but will look at).
      (I’d be flabbergasted if the two are in any way related. I get the same in FF and IE on different machines.)

      Like

      Comment by techpaul | February 14, 2012 | Reply

  95. +1 in Vancouver BC

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  96. PS – it’s now 15th Feb here (almost midday) in Mauritius :)

    Like

    Comment by Maria | February 14, 2012 | Reply

  97. The same in Catalonia (free from spain)

    Like

    Comment by Català | February 14, 2012 | Reply

  98. I thought I had a virus or was hijacked. Uninstalling and reinstalling Firefox didn’t help. I removed the “Windows Ad Blocker” and that didn’t help. My gmail works. I HATE HOTMAIL. Unfortunately a lot of my personal stuff is on it.

    Like

    Comment by Osc | February 14, 2012 | Reply

  99. LOL @ Buzz Aldrin (the moon) :D

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  100. Problems here in Victoria, Canada…..

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  101. 1:40 am Feb 15th in Kenora, Ontario, still not working for me. How about a note on the main page letting us know what’s going on, hotmail??

    Like

    Comment by Anonymous | February 14, 2012 | Reply

    • Sir or MS,
      I assure you that if Microsoft calls, I will pick myself up off the floor, and post what they tell me.. but I’m not holding my breath.

      Like

      Comment by techpaul | February 14, 2012 | Reply

  102. Same in Ploiesti, Romania

    Like

    Comment by V | February 14, 2012 | Reply

  103. Lima, Peru too.

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  104. same in japan

    Like

    Comment by Holly Swift | February 14, 2012 | Reply

  105. Soved by browser refresh indeed.
    Thank you :)

    Like

    Comment by V | February 14, 2012 | Reply

    • V,
      Mine just came back with a refresh (press the F5 key) as well. (@11:52 Pacific)

      Like

      Comment by techpaul | February 14, 2012 | Reply

  106. Thousands of accounts on web-based e-mail system Hotmail have been compromised in a phishing attack, software giant Microsoft has confirmed.

    BBC News has seen a list of more than 10,000 e-mail accounts, predominantly originating from Europe, and passwords which were posted online.

    Microsoft said it had launched an investigation.

    Phishing involves using fake websites to lure people into revealing details such as bank accounts or login names.

    “We are aware that some Windows Live Hotmail customers’ credentials were acquired illegally and exposed on a website,” said a Microsoft spokesperson.

    “Upon learning of the issue, we immediately requested that the credentials be removed and launched an investigation to determine the impact to customers.”

    Quick change

    Graham Cluley, consultant at security firm Sophos, told BBC News the published list may just be a subset of a longer list of compromised accounts.

    “We still don’t know the scale of the problem,” he told BBC News.

    Technology blog neowin.net was the first to publish details of the attack. It said the accounts were posted on 1 October to pastebin.com, a website commonly used by developers to share code.

    Although the details have since been removed, BBC News and Neowin has seen a list of 10,028 names beginning with the letters A and B.

    BBC News has confirmed that the accounts are genuine and predominantly originate in Europe.

    The list included details of Microsoft’s Windows Live Hotmail accounts with email addresses ending hotmail.com, msn.com and live.com.

    Mr Cluley advised Hotmail users to change their password as soon as possible.

    “I’d also recommend that people change the password on any other site where they use it,” he said.

    Around 40% of people use the same password for every website they use, he added.

    Hotmail is currently the largest web-based e-mail service.

    Like

    Comment by tim | February 14, 2012 | Reply

    • Tim,
      Uh.. this is 3 years old… (Oct, 2009)

      Like

      Comment by techpaul | February 15, 2012 | Reply

      • I DIG YOUR WEBSITE MAN.

        Like

        Comment by Osc | February 15, 2012 | Reply

        • Osc,
          Thanks. I post daily, and there’s over 1,700 articles here.

          Like

          Comment by techpaul | February 15, 2012 | Reply

  107. Hey guys, my hotmail is up and running again…..first I accessed Send Mail, then Calendar, then Contacts, then Inbox. Then I signed off and signed back in and VOILA! up and running……who would’ve figured?

    Like

    Comment by Osc | February 14, 2012 | Reply

    • Osc,
      Not bad downtime, considering the scale…

      Like

      Comment by techpaul | February 14, 2012 | Reply

  108. Im back up again here in Rio de Janeiro, Brazil…

    Like

    Comment by Anonymous | February 14, 2012 | Reply

  109. I had the same problem in Santa Clara, CA since 11 pm PST but i got it back 1 min ago Good luck to you all! I’m totally stop using Hotmail. Switching to Gmail

    Like

    Comment by zd | February 15, 2012 | Reply

    • zd,
      Though it has been a while.. Gmail has outages too. All web-based services can/will/do.
      (That’s just one reason why I am not a fan of “cloud computing”..)

      Like

      Comment by techpaul | February 15, 2012 | Reply

  110. Hit F5 and worked for me :)

    Like

    Comment by Rod | February 15, 2012 | Reply

  111. same her in orlando and i got an essay to do!

    Like

    Comment by eddie rp | February 15, 2012 | Reply

    • eddie rp,
      Still down? Try pressing the F5 key. Many areas seem to be back online.. but yours may be taking a bit longer..

      Like

      Comment by techpaul | February 15, 2012 | Reply

  112. Started working now.

    Like

    Comment by Anonymous | February 15, 2012 | Reply

  113. here in Afghanistan Qala i naw it works

    Like

    Comment by jawad | February 15, 2012 | Reply

  114. working now… :D

    Like

    Comment by bia | February 15, 2012 | Reply

  115. Folks,
    Here is an Microsoft explanation of (quite) recent events, which may have had something to do with tonight’s outage: What happened in the recent Hotmail outage

    But this article from just a week ago blames (a different outage?) on DNS server propagation..: Hotmail, MSN outage sparks doubts about Microsoft cloud

    I’ll keep my eye out for more.

    Like

    Comment by techpaul | February 15, 2012 | Reply

  116. Apologies

    Folks,
    Some comments were marked by WordPress’ spam filter, and I accidentally clicked “delete all” instead of “approve all”.. and I cannot get them back.
    My only excuse is it is quite late here and I am groggy-tired.

    Sorry about that.

    Like

    Comment by techpaul | February 15, 2012 | Reply

  117. Hello to everyone who visited here during the outage. This article generated a heck of a lot of comments. I’d like to see all of you around here commenting on TechPauls posts on a daily basis. Some days we get a good conversation going that opens the door to other tech questions and discussions. I know it gives our host a good recharge of his blogger batteries, and we might even learn a thing or two…

    My hotmail account was also down but is back up and running again… Midwest USA.

    Like

    Comment by kstinman | February 15, 2012 | Reply

    • kstinman,
      That would be neato-keen, wouldn’t it? But the reality is those folks were all “search engine referrals” – people like me who wanted to know if their login problem was happening to others, or just to them.. so they “googled it”.

      Once they get the answer, they’re gone (as a rule)(Nature of the game).
      On the brighter side, I did get one compliment; and several signed up for email subscriptions.. probably a half-dozen added Tech – for Everyone to their Bookmarks/Favorites (that’s a guess). Also, as I was the only one who posted anything about the outage (I still don’t see any headlines) I did, briefly, receive hundreds of “hits” per minute – which the little robotic bean counters at Search Engine Headquarters note, and that helps my “Website Ranking”.
      For what that’s worth. (Aka 0.0¢)

      Watching the comments come in was a good example of Web 2.0 in action, and it was kinda cool hearing from folks around the globe.. but it kept me up way past my bedtime. Ha!

      I do hope your comment stimulates some thought in people, and I do appreciate your taking the time to post it. Thank you.

      Like

      Comment by techpaul | February 15, 2012 | Reply

  118. Aww, man, I missed all the excitement. But then, I haven’t had a Hotmail account since MSN bought it eons ago.

    Thumbs up @ kstinman.

    For the next week and a half I am going to be in and out…Family stuff. I will try to comment when I can.

    This is one of the reasons I support Indie developers instead of the mainstream over priced game developers…Martin Kool – Game Developer Gives 7-Year-Old Best Birthday Present Ever

    Like

    Comment by delenn13 | February 15, 2012 | Reply


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